Terms & Conditions
These are The Fragrance Shop terms and conditions of sale.
You need to report to us within 10 days of dispatch if your item has not been received to enable us to investigate the matter with our couriers. Failure to do so will prevent us from resolving the issue for you.
We use the Royal Mail Tracked delivery service. Standard Delivery in the UK takes 2-3 working days. Orders are usually dispatched within 1 working day of being placed. See our delivery page for up to date details of our expected order fulfilment time. Our address labels are created automatically based on the address which you enter.
The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.
UK Next Day Delivery can be ordered up until 5pm GMT Monday to Thursday for delivery to a UK address the next working day. Please note Next Day Delivery cannot be delivered on a Saturday; any UK Next Day Delivery orders placed after 5pm GMT Thursday will be delivered the following Monday. Furthermore we cannot deliver on UK Bank Holidays; please plan accordingly and check our Delivery page for more information on UK Bank Holidays.
UK Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 2 days and cannot be delivered on Saturdays.
During periods of severe weather conditions (floods, gales and snow) all of our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly. However we advise all of our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play.
Within the UK, delivery is FREE on all orders over £40 and £2.99 for orders under £40. Orders over £60 are elegible for Free UK Next Day Delivery (standard price £3.99) and orders of any amount are free when ordering via our Click and Collect service.
We currently deliver to UK addresses and also various international desinations.
If you would like to find out more information on our delivery times, charges and destinations please visit our delivery page .
For further information on delivery charges not mentioned on our web site, please contact us, details can be found on our contact page .
Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.
Temporarily Out of Stock Items
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
All Fragrance Shop Outlet stores are not able to be selected for Click & Collect destinations. Outlet stores can be identified by the store name in our store finder.
Outlet stores are also exempt from Happy Hour promotions that are running online and in our standard The Fragrance Shop stores.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate.
You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
For full information about how to return an item, view our returns page.
Cancellation of Your Order
You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
Customs and Import Duties
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.
Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by customs authorities.
If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Please note that any non delivered items must be reported to us in writing or email within 10 days of despatch. Any issue repotred to us outside of this time period will not be able to be refunded or replaced.
Vouchers, Promotions and Competitions
From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and cannot be used in conjunction with any other voucher or offer. Your statutory rights are not affected.
Coupons, discounts and promotional discount codes offered in The Fragrance Shop stores are valid only for use as part of a purchase made in our stores, unless otherwise stated.
Voucher codes and promotions cannot be used against Discovery Club orders.
Website Images, Descriptions and Pricing
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.
Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.
All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.
Formation of a Binding Contract
The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.
Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up the item being dispatched.
Free Samples with Online Orders
We endeavour to provide free samples with orders placed via the website. It may be the case however, for some delivery methods such as 'Click & Collect'', the sample vials may be exchanged for alternative sampling experiences in store on collection.
The subscription to the Discovery Club consists of an initial charge followed by recurring period charges. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. The Fragrance Shop will submit periodic charges (e.g., quarterly) without further authorization from you, until you provide prior notice that you have terminated this authorization.
By subscribing to The Discovery Club you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation.
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
Voucher codes, promotions and discounts do not apply to Discovery Club orders.
Source - Thierry Mugler
*Saving shown is based on the 2013 Recommended Retail prices of the Source refill vs. the Recommended Retail Price of the equivalent refillable bottle.
To be eligible to purchase an online refill, you must first own a refillable bottle. The refill of bottles is undertaken in our warehouse and requires the customer to send their empty refillable bottle to The Fragrance Shop. If customers do not own a refillable bottle they can purchase one here >
After purchasing an online refill of Thierry Mugler Source Eau de Parfum Alien or Angel, our Customer Care team will be in touch with you either over the telephone or via email to let you know the process, which is as follows:
- Receive a free Collect+ returns label to affix to your package from our Customer Care team via email. This entitles you to return your bottle to The Fragrance Shop for free.
- Carefully package your empty refillable bottle of Thierry Mugler Angel or Alien Eau de Parfum in a sturdy cardboard box
- Send package to our head office address, of which our Customer Care representative will inform you
- Upon receiving your empty refillable Thierry Mugler Eau de Parfum bottle, we will refill, process payment of your order and return your refilled bottle along with any other items in your order
NB your order total will include the cost of the refill, any other items in your order, and the cost of delivering your order. If the order total amounts to more than £40, there will be no cost chargeable to you for delivery. If your order consists of other items as well as the refill, please note that these items will not be dispatched until we receive your refillable Thierry Mugler Eau de Parfum bottle to refill.
We cannot accept any responsibility if the bottle is damaged in transit. We also offer the refill service instore. Simply take your refillable bottle to The Fragrance Shop, pay for a refill and it will be refilled while you wait. To find your nearest store, Click Here >
The Fragrance Shop
Unit 6 Premier Park,
Trafford Park Road,
The Fragrance Shop now works with the fantastic Collect + service – where you can order online and get your order delivered to one of 5,500 local participating stores around the UK. This means you won’t have to wait around at home for your delivery or ask a neighbour to accept your order – simply pick up from your local store at a more convenient time, for the low price of £3.99.
To collect your order from a participating Collect+ store, you'll need a form of ID and your Collect+ Tracking Number which will be emailed or texted to you after ordering.
Accepted forms of ID (over 18s):
Accepted forms of ID (under 18s):
National Insurance Card,
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
Your chosen store will keep your order for up to 10 days. If you haven’t collected your order by then, the order will be returned to The Fragrance Shop and we will refund the cost of the order minus a further £3.99 to fund return delivery cost.
Collect + delivery costs £3.99 and will arrive the next working day.
We send all Collect + orders to stores via our Next Day Delivery service, meaning your local store will receive your order tomorrow (if you order before 2pm Mon-Fri).
If you order after 2pm Mon-Thurs your parcel will arrive in store the day after tomorrow.
If you order after 2pm Friday or at any time on Saturday or Sunday, your parcel will arrive in store on Tuesday.
Please take into account that we are unable to deliver on Bank Holidays so please allow an extra working day for this.NB Collect + Delivery to the British Highlands, Islands and Northern Ireland have a delivery estimate of 2 days and cannot be delivered on Saturdays.
Win a year’s supply of fragrance
Entry to the prize draw is automatic for anyone signing up to our email newsletter either via the website or at the till point in store during purchase.
Prize draws are run on a monthly calendar basis, and by signing up in a calendar month you will be entered into the prize draw for that month.
Entrants must still be signed up to The Fragrance Shop's email newsletter at the end of the prize draw to be eligible to win.
Entry to the prize draw is free. Employees of The Fragrance Shop and their families, or anyone professionally connected with the prize draw, are not entitled to enter. If you are eligible and resident in the UK, you may enter without making any purchase by hand-writing clearly and legibly in block capitals on a piece of plain paper, your name and address and postcode, before signing and sending it in a properly stamped, handwritten envelope addressed to:- "No Purchase Necessary”, The Fragrance Shop, Win a Year’s Supply of Fragrance, The Fragrance Shop, Churchill Point, Lake Edge Green, Trafford Park, M17 1BL. You must include a properly stamped handwritten self addressed envelope.
An independent person, selected by The Fragrance Shop, will randomly select the winner after the end of the month from all valid entries. The winner of the prize will receive: 2 x 75ml-100ml bottles of fragrance of the winner’s choosing. The winner will be notified via email within 7 days of the draw date. This must be acknowledged by the winner, within 7 days. Failure to respond to this email means an alternative winner will be selected from all the valid entries received. The winner may be announced via The Fragrance Shop’s social media accounts, or within The Fragrance Shop’s email newsletter.
Responsibility will not be accepted for loss, delay, or damages to prizes whilst being delivered. There is no cash alternative to the stated prize.
The Fragrance Shop reserves the right to substitute any of the products listed for ones of similar market value. The Fragrance Shop reserves the right to amend and/or withdraw the competition at any time without prior notice.
The promoter of the competition is The Fragrance Shop Ltd, Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, M17 1BL.