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Terms & Conditions

 

Terms & Conditions

These are The Fragrance Shop terms and conditions of sale.


Delivery

You need to report to us within 10 days of dispatch if your item has not been received to enable us to investigate the matter with our couriers. Failure to do so will prevent us from resolving the issue for you.

We use the Royal Mail Tracked delivery service.  Standard Delivery in the UK takes 2-3 working days. Orders are usually dispatched within 1 working day of being placed. See our  delivery page for up to date details of our expected order fulfilment time.  Our address labels are created automatically based on the address which you enter.

The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.

UK Next Day Delivery can be ordered up until 5pm GMT Monday to Thursday for delivery to a UK address the next working day. Please note Next Day Delivery cannot be delivered on a Saturday; any UK Next Day Delivery orders placed after 5pm GMT Thursday will be delivered the following Monday. Furthermore we cannot deliver on UK Bank Holidays; please plan accordingly and check our Delivery page for more information on UK Bank Holidays.

UK Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 2 days and cannot be delivered on Saturdays.

During periods of severe weather conditions (floods, gales and snow) all of our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly. However we advise all of our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play.

 

Delivery Charges

Within the UK, delivery is FREE on all orders over £40 and £2.99 for orders under £40. Orders over £60 are elegible for Free UK Next Day Delivery (standard price £3.99) and orders of any amount are free when ordering via our Click and Collect service.

We currently deliver to UK addresses and also various international desinations.

If you would like to find out more information on our delivery times, charges and destinations please visit our delivery page .

For further information on delivery charges not mentioned on our web site, please contact us, details can be found on our contact page .

 

Re-Delivery Charges

Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.

 

Temporarily Out of Stock Items

We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.

If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

 

Try It First

Try it First gives you the confidence to try new fragrances!

When you purchase any fragrance online with the Try It First logo, your order will arrive with a free sample vial of the same fragrance. Take a sniff... Love it? That's great news, finish the sample and move on to your full-size fragrance. If not, no problem! Return the unopened full size bottle with the enclosed returns note (please retain proof of postage) and we will refund you as soon as we receive the item. 

 

Outlet Stores

All Fragrance Shop Outlet stores are not able to be selected for Click & Collect destinations. Outlet stores can be identified by the store name in our store finder.

Outlet stores are also exempt from Happy Hour promotions that are running online and in our standard The Fragrance Shop stores.

 

Returns Policy

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate.

You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

For full information about how to return an item, view our returns page.

 

Cancellation of Your Order

You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.

To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.

If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.

 

Customs and Import Duties

When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.

Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

International deliveries are subject to opening and inspection by customs authorities.

 

Undelivered Items

If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.

This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.

If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.

Please note that any non delivered items must be reported to us in writing or email within 10 days of despatch. Any issue repotred to us outside of this time period will not be able to be refunded or replaced.

 

Vouchers, Promotions and Competitions

From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and cannot be used in conjunction with any other voucher or offer. Your statutory rights are not affected.

Coupons, discounts and promotional discount codes offered in The Fragrance Shop stores are valid only for use as part of a purchase made in our stores, unless otherwise stated.

Voucher codes and promotions cannot be used against Discovery Club orders.

 

Website Images, Descriptions and Pricing

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.

Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.

Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.

All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.

 

Formation of a Binding Contract

The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.

 

Bulk Orders

Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up the item being dispatched.

 

Free Samples with Online Orders

We endeavour to provide free samples with orders placed via the website. It may be the case however, for some delivery methods such as 'Click & Collect'', the sample vials may be exchanged for alternative sampling experiences in store on collection.

 

Discovery Club

The subscription to the Discovery Club consists of an initial charge followed by recurring period charges. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. The Fragrance Shop will submit periodic charges (e.g., quarterly) without further authorization from you, until you provide prior notice that you have terminated this authorization.

By subscribing to The Discovery Club you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

Voucher codes, promotions and discounts do not apply to Discovery Club orders.

 

Source - Thierry Mugler

*Saving shown is based on the 2013 Recommended Retail prices of the Source refill vs. the Recommended Retail Price of the equivalent refillable bottle. 

To be eligible to purchase an online refill, you must first own a refillable bottle. The refill of bottles is undertaken in our warehouse and requires the customer to send their empty refillable bottle to The Fragrance Shop. If customers do not own a refillable bottle they can purchase one here >

After purchasing an online refill of Thierry Mugler Source Eau de Parfum Alien or Angel, our Customer Care team will be in touch with you either over the telephone or via email to let you know the process, which is as follows:

- Receive a free Collect+ returns label to affix to your package from our Customer Care team via email. This entitles you to return your bottle to The Fragrance Shop for free.
- Carefully package your empty refillable bottle of Thierry Mugler Angel or Alien Eau de Parfum in a sturdy cardboard box
- Send package to our head office address, of which our Customer Care representative will inform you
- Upon receiving your empty refillable Thierry Mugler Eau de Parfum bottle, we will refill, process payment of your order and return your refilled bottle along with any other items in your order

NB your order total will include the cost of the refill, any other items in your order, and the cost of delivering your order. If the order total amounts to more than £40, there will be no cost chargeable to you for delivery. If your order consists of other items as well as the refill, please note that these items will not be dispatched until we receive your refillable Thierry Mugler Eau de Parfum bottle to refill.

We cannot accept any responsibility if the bottle is damaged in transit. We also offer the refill service instore. Simply take your refillable bottle to The Fragrance Shop, pay for a refill and it will be refilled while you wait. To find your nearest store, Click Here >

Company Address

The Fragrance Shop
Unit 6 Premier Park,
Acheson Way,
Trafford Park Road,
Manchester,
M17 1GA

 

Collect+

The Fragrance Shop now works with the fantastic Collect + service – where you can order online and get your order delivered to one of 5,500 local participating stores around the UK. This means you won’t have to wait around at home for your delivery or ask a neighbour to accept your order – simply pick up from your local store at a more convenient time, for the low price of £3.99.

To collect your order from a participating Collect+ store, you'll need a form of ID and your Collect+ Tracking Number which will be emailed or texted to you after ordering.

Accepted forms of ID (over 18s):

  • Cheque Guarantee/Credit/Debit Card

  • Bank/Building SocietyBook

  • Valid Passport

  • Cheque Book

  • Driving Licence

Accepted forms of ID (under 18s):

  • National Insurance Card,

  • Medical Card

  • Savings Book 

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Your chosen store will keep your order for up to 10 days. If you haven’t collected your order by then, the order will be returned to The Fragrance Shop and we will refund the cost of the order minus a further £3.99 to fund return delivery cost. 

Costs

Collect + delivery costs £3.99 and will arrive the next working day. 

We send all Collect + orders to stores via our Next Day Delivery service, meaning your local store will receive your order tomorrow (if you order before 2pm Mon-Fri).

If you order after 2pm Mon-Thurs your parcel will arrive in store the day after tomorrow.

If you order after 2pm Friday or at any time on Saturday or Sunday, your parcel will arrive in store on Tuesday.

Please take into account that we are unable to deliver on Bank Holidays so please allow an extra working day for this.NB Collect + Delivery to the British Highlands, Islands and Northern Ireland have a delivery estimate of 2 days and cannot be delivered on Saturdays. 

 

Win a year’s supply of fragrance

Entry to the prize draw is automatic for anyone signing up to our email newsletter either via the website or at the till point in store during purchase.

Prize draws are run on a monthly calendar basis, and by signing up in a calendar month you will be entered into the prize draw for that month.

Entrants must still be signed up to The Fragrance Shop's email newsletter at the end of the prize draw to be eligible to win.

Entry to the prize draw is free. Employees of The Fragrance Shop and their families, or anyone professionally connected with the prize draw, are not entitled to enter. If you are eligible and resident in the UK, you may enter without making any purchase by hand-writing clearly and legibly in block capitals on a piece of plain paper, your name and address and postcode, before signing and sending it in a properly stamped, handwritten envelope addressed to:- "No Purchase Necessary”, The Fragrance Shop, Win a Year’s Supply of Fragrance, The Fragrance Shop, Churchill Point, Lake Edge Green, Trafford Park, M17 1BL. You must include a properly stamped handwritten self addressed envelope.

An independent person, selected by The Fragrance Shop, will randomly select the winner after the end of the month from all valid entries. The winner of the prize will receive: 2 x 75ml-100ml bottles of fragrance of the winner’s choosing. The winner will be notified via email within 7 days of the draw date. This must be acknowledged by the winner, within 7 days. Failure to respond to this email means an alternative winner will be selected from all the valid entries received. The winner may be announced via The Fragrance Shop’s social media accounts, or within The Fragrance Shop’s email newsletter.

Responsibility will not be accepted for loss, delay, or damages to prizes whilst being delivered. There is no cash alternative to the stated prize.

The Fragrance Shop reserves the right to substitute any of the products listed for ones of similar market value. The Fragrance Shop reserves the right to amend and/or withdraw the competition at any time without prior notice.

The promoter of the competition is The Fragrance Shop Ltd, Churchill Point, Lake Edge Green, Trafford Park Road, Manchester, M17 1BL.

 

The Fragrance Shop – Golden Ticket Giveaway 2014 Promotion

Terms & Conditions

  1. PARTICIPANTS
    You must be aged 18 or over and a UK resident to participate in the Golden Ticket Giveaway Promotion ("Promotion"). The following are not eligible to participate: (i) Employees and immediate family members of employees of The Fragrance Shop ("the Promoter"), any company responsible for redemption of prizes/vouchers or for supplying prizes for the Promotion and their respective franchisees, subsidiaries, agents and advisors, (ii) other persons assisting with this Promotion, (iii) any person not being an individual person, (iv) any syndicate or collection of persons acting in concert, and (v) any person entering via an agent or using the services of or which is an entity carrying on the business of entering (or advising on entering) prize promotions.

 

  1. DURATION
    Participation in the Promotion is scheduled to take place from 1st September to 25th September 2014 (inclusive) at The Fragrance Shop and www.thefragranceshop.co.uk in the United Kingdom.

 

  1. HOW TO ENTER

    3.1 How to Obtain Golden Ticket Giveaway Scratch Cards (“Scratch Card”)
    Whilst stocks of Scratch Cards at The Fragrance Shop last, obtain a Scratch Card when you spend £10 or more during the Promotion at The Fragrance Shop store or online at www.thefragranceshop.co.uk. Strictly one scratch card will given with purchases of £10 or more. Only one Scratch Card per customer per visit. The promoter will not allow purchases to be split into smaller denominations to gain additional Scratch Cards.   

    3.2 How to Win:-
    3.3.1 Simply scratch of the panel on the front of the Scratch Card to reveal your prize. Prize Descriptions and Conditions below which corresponds with the prize description appearing on that Scratch Card.

For every type of win, please refer to the "How to Claim" section below.
Please take care not to damage your Scratch Card - it will become void if you do.

Promoter: The Fragrance Shop, Churchill Point, Lake Edge Green, Trafford Park, Manchester M17 1BL.

3.4 No Purchase Necessary
If you are eligible and resident in the UK, you may obtain a Scratch Card without making any purchase by hand-writing clearly and legibly in block capitals on a piece of plain paper, your name and address and postcode, before signing and sending it in a properly stamped (franking is not acceptable), handwritten envelope addressed to:-

"No Purchase Necessary” The Fragrance Shop, Golden Ticket Giveaway 2014, The Fragrance Shop, Unit 6 Premier Park, Acheson Way, Trafford Park Road, Trafford Park, M17 1GA

You must include a properly stamped handwritten self addressed envelope.

The Promoter will not process any application:

  • received before Monday 1st September 2014, or
  • received more than 3 working days after the last date of the Promotion closing date which is 25th September 2014, or
  • for more than one item at a time per envelope, or
  • multiple applications from the same person or household, or  
  • if not strictly in accordance with the requirements in this section.

3.5 Distribution of Scratch Cards
3.6.1 Distribution Procedure For Scratch Cards for all Prizes:
All Scratch Cards have been distributed by the Promoter on a random basis amongst participating Fragrance Shop Stores and the No Purchase Necessary address.

3.6.2 Reference in promotional advertising ‘Win Everytime’, ‘Everyone’s a Winner’, ‘Every Ticket is a Winner’ claim:
The claim relates to the direct ratio between the number of Scratch Cards  with a win prize message and the total of Scratch Cards produced for the Promotion.

  1. 4.1 PRIZE DESCRIPTIONS AND CONDITIONS

PRIZE DESCRIPTION

NUMBER OF PRIZES

TYPE OF PRIZE

CLAIM TYPE*

Win a Shopping Trip for Two to Paris (with Lacoste)

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win a Trip for two to London (Calvin Klein)

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win a Trip for two to Milan (with Giorgio Armani)

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win a Trip for two to London with Sam Faiers

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win a Trip for two to Madrid courtesy of Loewe

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win a Trip for Two to London with Givenchy

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

Win VIP Tickets to Lady Gaga Concert

1

MAIN

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

 

Win Exclusive 007 Luggage

 

1

 

     Sub Prize

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

 

Carolina Herrera Clutch Bag

 

1

 

     Sub Prize

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

 

Thierry Mugler Jewelry

 

5

 

     Sub Prize

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

A YSL Beauty Pack

5

Sub Prize

Phone our Customer Service Number 0161 875 0675. Lines open Mon-Fri 9am-5pm. You must claim before 31 Oct 2014 

 

£5 Off any Calvin Klein Fragrance £25 or above

 

15000

 

Instant Win

 

Instant Win. Voucher expires 31st October 2014

£5 Off any Joop! Fragrance £25 or above

20000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF any Emporio Armani fragrance

15000

Instant Win

Instant Win. Voucher expires 31st October 2014  

15% Off Next Purchase

20000

Instant Win

Instant Win. Voucher expires 31st October 2014

£20 OFF Next Purchase when you spend £50 or more

5000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF Next Purchase when you spend £20 or more

15000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF any Ghost Fragrance (exc Gift Sets)

5000

Instant Win

Instant Win. Voucher expires 31st October 2014

75% OFF any Diane Von Furstenberg fragrance

15000

Instant Win

Instant Win. Voucher expires 31st October 2014

60% OFF any John Galliano Fragrance

15000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF any Ralph Lauren Fragrance

10000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF Any Davidoff Fragrance 30ml or above

10000

Instant Win

Instant Win. Voucher expires 31st October 2014

£5 OFF any DIESEL fragrance £25 or above

10000

Instant Win

Instant Win. Voucher expires 31st October 2014

4.2 Further Prize Details and Conditions For all MAIN and Sub Prizes. :-


PLEASE NOTE THAT BEFORE A PRIZE CLAIM FOR ANY OF THE PRIZES IN THIS SECTION MAY PROGRESS, ALL PROSPECTIVE WINNERS MUST FIRST VERIFY THEIR PRIZE CLAIMS BY PHONE AND POST - SEE "HOW TO CLAIM" SECTION. NONE OF THESE PRIZES CAN BE REDEEMED DIRECTLY AT THE FRAGRANCE SHOP STORES or at www.thefragranceshop.co.uk

Customer Service Claims phone line number is charged at your normal operator tariff. Phone-lines are open only during working hours, Monday to Friday 9am to 5pm unless otherwise stated.

There is a limit of one of these types of prize per customer, that customer’s immediate family and household members.

The specific conditions attaching to each prize-type within this category are:-

4.2.1 Trip for 2 to Paris with Lacoste - Prize consists of a two night hotel break for two people to Paris including standard travel. Spending money is included. All elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by P&G Prestige Products. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 3* or better. Pre-determined means the winner does not have the right to choose.

The winner will be required to travel to Paris, FRANCE, return scheduled travel to and from either destination will be included, which will be arranged through your personal travel consultant. Transport to and from the winners home to the station. Station/ Hotel & Hotel Station transfers are not included.

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and P&G Prestige Products will not be liable for any claim from the winners regarding this prize.


4.2.2 A 2 day trip for two to London with Calvin Klien- Prize consists of a two night hotel break for two people, all elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by Coty Inc. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 4* or better. Pre-determined means the winner does not have the right to choose.

Standard travel to London will be included, which will be arranged through your personal travel consultant. Station/ Hotel & Hotel Station transfers are included. Transport to and from the winners home to the Station are not included. 

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and Coty Inc will not be liable for any claim from the winners regarding this prize.



4.2.3 A 3 day trip for two to Milan  - Prize consists of a 3 night hotel break for two people, All elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by Loreal Designer Fragrances. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 3* or better. Pre-determined means the winner does not have the right to choose.

Return standard scheduled flights to Milan will be included, which will be arranged through your personal travel consultant. Transport to and from the winners home to the airport. Airport/ Hotel & Hotel Airport transfers are not included.

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and L’Oreal Designer Fragrances will not be liable for any claim from the winners regarding this prize.

4.2.4 VIP Tickets to Lady Gaga Concert, Prize consists of a 2 VIP tickets to Lady Gaga concert @ the O2 Arena in London on 25th October 2014.  Hospitality tickets include soft drinks and dinner. Standard travel is included. All elements subject to availability in the relevant booking classes at time of booking. Winners must be able to attend the concert on Saturday 25th October 2015 @ the O2 Arean in London, The date to be set by Coty Beauty. The winner must be prepared to travel on the pre-arranged set date.

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and Coty Beauty Ltd will not be liable for any claim from the winners regarding this prize.

4.2.5 A 2 day trip for two to London with Sam Faiers, Prize consists of a 2 night hotel break for two people. Total of £200 spending money is included. Included is a trip is a meet & greet with Sam Faiers. All elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by PerScent Ltd. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 4* or better. Pre-determined means the winner does not have the right to choose.

Return standard travel to London will be included, which will be arranged through your personal travel consultant. Transport to and from the winners home to the station. Station/ Hotel & Hotel Station transfers are not included.

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and Perscent Ltd will not be liable for any claim from the winners regarding this prize


4.2.6 A 3 day trip for two to Madrid  - Prize consists of a 3 night break for two people in Madrid. All elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by Loewe. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 4* or better. Pre-determined means the winner does not have the right to choose.

 

Return standard scheduled flights including taxes to Madrid will be included. Transport to and from the winners home to the airport is not included.

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and Loewe will not be liable for any claim from the winners regarding this prize.


4.2.7  A 2 day trip for two to London with Givenchy - Prize consists of a two night hotel break for two people, all elements subject to availability in the relevant booking classes at time of booking. The prize must be taken by the 31st March 2015, the date to be set by Givenchy. The winner must be prepared to travel on the pre-arranged set date.

Accommodation will be pre-determined 4* or better. Pre-determined means the winner does not have the right to choose.

Standard travel to London will be included, which will be arranged through your personal travel consultant. Station/ Hotel & Hotel Station transfers are included. Transport to and from the winners home to the Station are not included. 

Travellers are solely responsible for making themselves available for travel at the pre-determined times and dates and for obtaining at their own cost all requisite Passports, Visas, other travel documentation, insurance, vaccinations and inoculations for all applicable risks; please check with any relevant authorities regarding your passport and visa requirements in particular. The Promoter and Givenchy will not be liable for any claim from the winners regarding this prize.

4.2.8 Carolina Herrera Clutchbag - Prize consists of one Carolina Herrera Clutchbag. No responsibility will be taken for loss or damaged items received by the winner. Prize must be claimed no later than 31st October 2014. PUIG (UK) ltd will arrange to send out the prize to the winner no later than 30th November 2014.

4.2.9 Exclusive 007 Luggage - Prize consists of an exclusive 007 suitcase. No responsibility will be taken for loss or damaged items received by the winner. Prize must be claimed no later than 31st October 2014. P&G Prestige Products will arrange to send out the prize to the winner no later than 30th November 2014.

4.3.10 Thierry Mugler Jewelery  - Prize consists of one Thierry Mugler Bracelet. No responsibility will be taken for loss or damaged items received by the winner. Prize must be claimed no later than 31st October 2014. Clarins (UK) ltd will arrange to send out the prize to the winner no later than 30th November 2014.

4.2.11 YSL Beauty Pack - Prize consists of a selection of YSL Fragrance and Beauty products worth £150 at rrp. No responsibility will be taken for lost or damaged prizes received by the winner. Prize must be claimed no later than 31st October 2014. YSL ltd will arrange to send out the prize to the winner no later than 30th November 2014.

4.3 Further Prize Details and Conditions For voucher-prizes:-
Voucher-prizes are not for use in conjunction with any other promotion or offer (including other price reductions) and discounts are valid against the full, pre-discounted and pre-postage and packing, retail price at the time of redemption. Online redemptions will require registration and use of a valid credit or debit card from a selected range (unless additional methods are also specifically stated below).


4.3.1 £5 OFF any Calvin Klein Fragrance Voucher Prize
Each £5 Off any Calvin Klein Fragrance voucher entitles the winner to £5 OFF any Calvin Klein fragrance £25 or above purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 6-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted


4.3.2 £5 OFF any JOOP! Fragrance Voucher Prize
Each £5 Off any JOOP! Fragrance voucher entitles the winner to £5 OFF any JOOP! fragrance £25 or above purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 6-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted. 

4.3.3 £5 OFF any Emporio Armani Fragrance Voucher Prize
Each £5 OFF any Emporio Armani fragrance voucher entitles the winner to £5 OFF any Emporio Armani Fragrance £25 or above purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted.

4.3.4 15% OFF any purchase Voucher Prize
Each 15% Off Purchase voucher entitles the winner to a discount of 15% off any purchase from The Fragrance Shop store or online.


The voucher-prize can be used for one single transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted.

4.3.5 70% OFF any on Furstenberg Fragrance Voucher Prize
Each 70% Off any Diane Von Furstenberg Fragrance Brand entitles the winner to 70% OFF the selling price of any Diane Von Furstenberg Fragrance Brand purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted.

4.3.6 60% OFF any John Galliano fragrance Voucher Prize
Each 60% Off any John Galliano Fragrance Brand entitles the winner to 60% OFF the selling price of any John Galliano fragrance purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted.

4.3.7. £5 OFF any GHOST Fragrance Voucher Prize
Each £5 Off any Ghost Fragrance voucher entitles the winner to £5 OFF any Ghost Fragrance excluding gift sets , purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted.

4.3.8. £5 OFF any Davidoff Fragrance Voucher Prize
Each £5 Off any Davidoff Fragrance voucher entitles the winner to £5 OFF any Davidoff Fragrance £25 or above purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted

4.3.9. £5 OFF any Ralph Lauren Fragrance Voucher Prize
Each £5 Off any Ralph Lauren Fragrance voucher entitles the winner to £5 OFF Ralph Lauren fragrance purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted

4.3.10. £5 OFF any Diesel Fragrance Voucher Prize
Each £5 Off any Diesel fragrance voucher entitles the winner to £5 OFF any Diesel fragrance £25 or above purchased from The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted

4.3.11. £5 OFF next purchase Voucher Prize
Each £5 Off next purchase voucher entitles the winner to £5 OFF next purchase when you spend £20 at The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted

4.3.12. £20 OFF next purchase Voucher Prize
Each £20 Off next purchase voucher entitles the winner to £20 OFF next purchase when you spend £50 at The Fragrance Shop store or online.


The voucher-prize can be used for one transaction by redeeming either in-store or online by entering the special 8-digit number that appears behind the scratch panel - see the 'How To Claim' section below. Online redemptions require a debit or credit card to complete your booking. Voucher expires 31st October 2014.

Voucher will be retained on redemption. No cash alternative. Photocopies will not be accepted

 


4.4 Conditions Applicable to All Prizes
Prizes may not be exchanged for any cash or other alternative and prizes are not transferable, divisible, permitted to be sold or resold. The Promoter shall be under any obligation to enquire whether the person submitting any Scratch Cards is the person entitled to make the claim, irrespective as to whether or not that person first obtained that Scratch Card (but without affecting the Promoter's rights in relation to anyone in breach of the Rules). All Scratch Cards must be submitted and will be retained upon redemption, except for any Scratch Card which is an instant win Voucher and redeemed online.

All advertisements depicting the prizes and prize descriptions are illustrative rather than definitive. Any advertisement of the cash value of the prize-pool represents the Promoter's best estimate of the normal retail-price or (in the case of voucher-prizes) of the discount offered (based in turn on the average discount if variable) for all prizes which are available to win; it does not thereby imply that any prize will be awarded in the absence of a corresponding valid claim. Reproduction of any prize-imagery does not thereby imply any endorsement or association by the producer of that prize-type nor by the owner of any brand associated with that prize-type.

All un-awarded or unclaimed prizes will lapse if not the subject of valid claims and the award of which has been completed within the time limits as prescribed by these Rules and in any event by 31st October 2014 at the latest (unless otherwise specifically stated). Ownership of prizes pass from the relevant prize supplier direct to winners and not via the Promoter.

5. HOW TO CLAIM
Before claiming any prize, please pay particular attention to the appropriate section(s) below:-

5.1 FOR ALL MAIN PRIZE CLAIMS:
Before your prize claim can progress, it must be verified in the following way:-

5.1.1 Do NOT take your winning Scratch Card to a Fragrance Shop store; staff and managers have no authority to verify any of these prize claims; you will first call the Customer Service Line 0161 875 0675. Lines open Mon-Fri 9am to 5pm and will then be asked to send your Winning Scratch card to the Promoter for verification before any prize can be awarded.

5.1.2 Phone between 09.00 and 17.00 the Customer Service Line Monday to Friday (inclusive) printed on your winning scratch Card by no later than 31st October 2014. You will need to provide the requested information printed on the Scratch Card which will include your date of birth (to confirm eligibility) and your full name and UK residential postal address. Calls may be recorded for the purposes of promotional security.

 

The VIP tickets to Lady Gaga concert must be claimed before 13th October 2014.


5.1.3 YOU MUST SEND:-

  • Your Main Prize Scratch Card to arrive to the Promoter for verification by NO LATER THAN 7th November 2014 at the address notified to you by the Claims line. If these items are not received in the same envelope by this date then your claim will lapse and any related Scratch Card will become void.
  •  
  • The VIP tickets to Lady Gaga concert must be claimed before 13th October 2014.

    Remember, there is a limit of 1 prize of this type per participant and that person's immediate family and household members.

    5.1.4 Once your claim has been received and verified, the relevant prize will be dispatched by post or courier to your UK address (provided upon verification) unless it is a prize requiring further action. The prize-types requiring further action are: Win a Trip for 2 to Paris with Lacoste, Win A Trip for 2 to London with Calvin Klein, Win A Trip for 2 London with Sam Faiers, Win a Trip for 2 to Milan, Win a Trip for 2 to Madrid, Win a trip for 2 to London with Givenchy. Win a Carolina Herrera Clutch bag,  Win a Thierry Mugler Bracelet, Win YSL Beauty Packs, For the prizes requiring further action, please note:-


RESPONSIBILITY
To the fullest extent permitted by applicable law (but not otherwise) the Promoter and its agents assume no responsibility and are not liable for:- (i) the accuracy or otherwise of the prize description or illustration, (ii) the non-availability, loss, interception or interference with, late or non receipt or damage of or to any entry, prize claim, Golden Ticket Scratch Card, voucher-prize, voucher, prize or notification or other communication, (iii) (other than those warranties or conditions implied by statute and which cannot be excluded by the Promoter) any representation, warranty, condition or guarantee in respect of a prize, (iv) any taxes, fees, charges or other costs which winners may be required to pay at any time in connection with a prize, (save to the extent that the Promoter has expressly and specifically accepted responsibility in these Rules for the same), or (v) any actual or perceived loss of opportunity or damage arising in connection with the termination or suspension of the Promotion (or any part, feature or element of the Promotion) at any time if due to supervening circumstances beyond the Promoter's control (although The Fragrance Shop will still honour any valid claims received prior to the termination or suspension).

All prizes remain the property of the suppliers, pending delivery to winners and the Promoter is not responsible for the supply of, and does not own, any prizes provided by other suppliers nor acts as their agent in relation to the delivery to winners of prizes other than those supplied directly by the Promoter.

THE PROMOTER'S RIGHTS
The Promoter may (i) extend any time limit or waive any of the Rules where a person might otherwise have been disqualified or otherwise disadvantaged (without obliging the Promoter to relax the Rules on any further occasion for that entrant or at all for any other person), (ii) terminate or suspend the Promotion (or any part, feature or element of the Promotion) at any time due to supervening circumstances beyond the Promoter's control including (without limit) those which the Promoter determines have or are likely to compromise the security or credibility of the Promotion (or the affected part, feature or element of it), and (iii) substitute a product deemed to be an appropriate replacement and of equal or greater value in the place of any of the prizes (or any part of a prize). The Promoter's decision in the exercise or interpretation of any of its rights or discretions in connection with these Rules shall be final and binding.

  1. PRIVACY POLICY
    In administering this Promotion, the Promoter may collect personal information from you and, unless it has first obtained your consent, the Promoter (i) will not collect more of your personal information than it needs for the purposes of administering and analyzing this promotion securely, lawfully and efficiently and of carrying out publicity as stated in these Rules, (ii) will only use your personal information for that purpose which may include transferring your personal information to its associates and (if relevant) to any partner of the Promoter responsible for fulfilling your prize, and (iii) will not transfer your personal information outside the European Economic Area unless it is permitted to do so under the Data Protection Act 1998.

    If entrants select the opt-in feature to receive marketing communications from the Promoter when making an entry, omission to opt-in again when making a subsequent entry does not represent a valid request to opt-out of receiving those communications; entrants who wish to opt-out having previously opted-in at the time of an earlier entry must follow the instructions on the website to opt-out of receiving those communications.

    Selected partners of the Promoter (depending upon the nature of the prize and whether in addition to or in place of your providing personal data to the Promoter) may require you to provide to those partners personal data in connection with claiming/redeeming prizes and you should satisfy yourself with the privacy policies of such partners, as the Promoter can not accept any responsibility for them.

    Any enquiries about the personal information collected from you for this Promotion should be submitted in writing and sent by pre-paid post to The Fragrance Shop, Web Division, Unit 6 Premier Park, Acheson Way, Trafford Park Road, Trafford Park, M17 1GA marking your envelope "Data Protection Request – Golden Ticket Giveaway" by 31st October 2014.

 

  1. GENERAL
    All instructions, rules and conditions on any advertising or promotional materials relating to this Promotion form part of the Rules although, in the event of conflict, these provisions shall prevail over all such other instructions, rules and conditions. Expressions which have been defined above shall have the same meanings when used in such other instructions, rules and conditions wherever the context admits. No claim under or participation in this Promotion or any Golden Ticket Scratch Card is valid in combination with any other offer or promotion, save to the extent expressly stated herein.

    Should you be a winner of a prize which the Promoter considers (in its sole discretion) to be MAIN or Sub Prize in the context of the prize-pool as a whole, your name and county together with the type of prize won shall be publicised on www.thefragranceshop.co.uk/goldenticket and may (in the Promoter's discretion) be used to publicise the Promotion in participating Fragrance Shop stores. Also, you agree that the Promoter and the relevant Prize supplier or sponsor (if not the Promoter) may publicise (including in advertising) in connection with this Promotion.

    The Promoter and/or the Partner may carry out such background checks and require such information (in addition to the information required to be given on entries or prize claims) as they consider necessary or desirable for the purposes of verifying any entry or claim and an entrant's/claimant's compliance with the Rules and any prize may be withheld unless and until the Promoter and the Partner is satisfied with the verification.

    Should the Promoter determine based on the evidence in its possession (and in the Promoter's sole opinion) at any given time that (i) any entry is incomplete, damaged or unreadable or is made by an ineligible person (ii) any entry or entrant fails to comply with any of these Rules or (iii) any person is misusing or tampering or attempting to misuse or tamper with the proper conduct of the Promotion, then the Promoter may adjudge (in its sole discretion) that such entrant is ineligible to take part in this Promotion and every other promotion or offer of the Promoter and every entry, claim and request by that entrant then in process shall be invalid and have no force or effect so that The Fragrance Shop is entitled to disregard them all.

    Reference in these Rules or any advertising or promotional materials to any person as a "winner" shall not imply that person has been verified as a winner unless such reference is in a context where the award of the prize has already been made. A copy of these Rules may be obtained by sending a signed hand-written request specifying your requirements along with a stamped addressed envelope to The Fragrance Shop Golden Ticket Giveaway 2014 Promotion - Rules, The Fragrance Shop, Unit 6 Premier Park, Acheson Way, Trafford Park Road, Trafford Park, M17 1GA  to arrive by pre-paid post before 25th SEPT 2014. A list of winners will be provided on www.thefragranceshop.co.uk as soon as reasonably possible after the Promotion and may be viewed for a limited time.

    The ‘scratching’ off of any panel covering a ‘prize’ amounts to acceptance of the Rules and to their respective interpretation under English law and by the English courts and of the terms of the following licence:

    You understand and accept that (i) the Promoter retains ownership of all Golden Ticket Giveaway Scratch Cards and ownership or control of the trade marks and other intellectual property in and over the Golden Ticket Giveaway Scratch Cards and all Promotion-advertising at all times ("the Property"), (ii) the Promoter grants you a license to use the Property solely for the purposes of the proper participation in the Promotion in accordance with the Rules, (iii) none of the following shall be considered proper participation in the Scheme, namely; any sale, offer to sell, giving away or other dealing with any Golden Ticket Giveaway Scratch Card, any use for any purpose whatsoever of any Promotion advertising or any feature taken from it or anything which is a breach by you of the Rules (iv) you may not assign this license or any benefit under it, (v) any use of the Property for a purpose not stated to be permitted or any failure otherwise to observe any provision of this license shall result in automatic termination of the license without requirement as to notice and amount to an irremediable infringement of the Promoter's intellectual property entitling the Promoter to all rights and remedies available by law, and (vi) following termination or expiry of this license you will return all Golden Ticket Giveaway Scratch Cards to the Promoter without attempting to redeem the same and shall cease to use the Property for any purpose whatsoever.

    All age limits shall be deemed to be actual age as at the time of acceptance of the Rules, unless expressly stated otherwise in these Rules.

    Any Golden Ticket Giveaway Scratch Card or prize claim will be void if it is deemed by the Promoter, or by any other prize-supplier involved with prize-redemption, to be damaged, counterfeit, a photocopy, incomplete or illegible or if it has been handled (including offering for sale) or an entry or claim made in respect of it by an ineligible person.

    The Promoter may (in its sole discretion) decline to enter into any correspondence save as otherwise stated in these Rules.

    Any person with a disability preventing compliance with any stated requirement for participants to hand write applications or envelopes to enter without purchase or for details of personal data held about you, a copy of the Rules, a list of prize winners or further details of prizes or otherwise, should contact The Fragrance Shop Customer Services Helpline or, if on www.thefragranceshop.co.uk , by using the "contact us" feature for details of opening times).



The following are trade marks of, or treated as such by, the following companies (or their associated companies), namely: P&G Prestige Products, Coty Prestige, L’Oreal Designer Fragrances, Puig UK, Coty Beauty, Clarins UK, Loewe. Yves Saint Laurent, Perscent Ltd, Givenchy 


All artwork, elements and other trade marks and trade names featured in these Rules and on all Golden Ticket Scratch Cards, advertising and other promotional materials themed on Golden Ticket Giveaway are owned and licensed by their respective owners and all rights in or over the same are reserved by the respective owners.


Promoter: The Fragrance Shop, Churchill Point, Lake Edge Green, Trafford Park, Manchester M17 1BL