These are The Fragrance Shop terms and conditions of sale.
We use the Royal Mail Tracked delivery service. Delivery in the UK takes 2-5 working days. Orders are usually dispatched within 1 working day of being placed. See our delivery page for up to date details of our expected order fulfilment time. Our address labels are created automatically based on the address which you enter.
The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.
Within the UK, delivery is FREE on all orders over £40 and £2.95 for orders under £40.
We currently only deliver to UK addresses.
If you would like to find out more information on our delivery times and charges please visit our delivery page .
For further information on delivery charges not mentioned on our web site, please contact us, details can be found on our contact page .
Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.
Temporarily Out of Stock Items
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
All Fragrance Shop Outlet stores are not able to be selected for Click & Collect destinations. Outlet stores can be identified by the store name in our store finder.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate.
You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
For full information about how to return an item, view our returns page.
Cancellation of Your Order
You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
Customs and Import Duties
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.
Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by customs authorities.
If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Vouchers, Promotions and Competitions
From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and cannot be used in conjunction with any other voucher or offer. Your statutory rights are not affected.
Coupons, discounts and promotional discount codes offered in The Fragrance Shop stores are valid only for use as part of a purchase made in our stores, unless otherwise stated.
Voucher codes and promotions cannot be used against Discovery Club orders.
Website Images, Descriptions and Pricing
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.
Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.
All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.
Formation of a Binding Contract
The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.
Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up the item being dispatched.
The subscription to the Discovery Club consists of an initial charge followed by recurring period charges. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. The Fragrance Shop will submit periodic charges (e.g., quarterly) without further authorization from you, until you provide prior notice that you have terminated this authorization.
By subscribing to The Discovery Club you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation.
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
Voucher codes, promotions and discounts do not apply to Discovery Club orders.
Source - Thierry Mugler
Saving of 33% is based on the price comparison between one refill of Angel 25ml Eau de Parfum against the price of a standard, non-refillable bottle of Angel 25ml Eau de Parfum and does not take into account the price of purchasing a refillable bottle or the price for The Fragrance Shop to return the bottle to your door. The saving of refilling a different sized bottle of either Thierry Mugler Alien or Angel Eau de Parfum will vary. Please see individual product pages for more information on prices.
To be eligible to purchase an online refill, you must first own a refillable bottle. The refill of bottles is undertaken in our warehouse and requires the customer to send their empty refillable bottle to The Fragrance Shop. If customers do not own a refillable bottle they can purchase one here >
After purchasing an online refill of Thierry Mugler Source Eau de Parfum Alien or Angel, our Customer Care team will be in touch with you either over the telephone or via email to let you know the process, which is as follows:
- Receive a free Collect+ returns label to affix to your package from our Customer Care team via email. This entitles you to return your bottle to The Fragrance Shop for free.
- Carefully package your empty refillable bottle of Thierry Mugler Angel or Alien Eau de Parfum in a sturdy cardboard box
- Send package to our head office address, of which our Customer Care representative will inform you
- Upon receiving your empty refillable Thierry Mugler Eau de Parfum bottle, we will refill, process payment of your order and return your refilled bottle along with any other items in your order
NB your order total will include the cost of the refill, any other items in your order, and the cost of delivering your order. If the order total amounts to more than £40, there will be no cost chargeable to you for delivery. If your order consists of other items as well as the refill, please note that these items will not be dispatched until we receive your refillable Thierry Mugler Eau de Parfum bottle to refill.
We cannot accept any responsibility if the bottle is damaged in transit. Please note that the current free gift with purchase of a 5ml Angel/6ml Alien miniature is only applicable to online refill purchases and is subject to availability. We also offer the refill service instore. Simply take your refillable bottle to The Fragrance Shop, pay for a refill and it will be refilled while you wait. To find your nearest store, Click Here >