These are The Fragrance Shop terms and conditions of sale.
You need to report to us within 10 days of dispatch if your item has not been received to enable us to investigate the matter with our couriers. Failure to do so will prevent us from resolving the issue for you.
We use the Royal Mail Tracked delivery service. Standard Delivery in the UK takes 2-3 working days. Orders are usually dispatched within 1 working day of being placed. See our delivery page for up to date details of our expected order fulfilment time. Our address labels are created automatically based on the address which you enter.
The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.
UK Next Day Delivery can be ordered up until 5pm GMT Monday to Thursday for delivery to a UK address the next working day. Please note Next Day Delivery cannot be delivered on a Saturday; any UK Next Day Delivery orders placed after 5pm GMT Thursday will be delivered the following Monday. Furthermore we cannot deliver on UK Bank Holidays; please plan accordingly and check our Delivery page for more information on UK Bank Holidays.
UK Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 2 days and cannot be delivered on Saturdays.
During periods of severe weather conditions (floods, gales and snow) all of our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly. However we advise all of our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play.
Within the UK, delivery is FREE on all orders over £40 and £2.99 for orders under £40. Orders over £60 are elegible for Free UK Next Day Delivery (standard price £3.99) and orders of any amount are free when ordering via our Click and Collect service.
We currently deliver to UK addresses and also various international desinations.
If you would like to find out more information on our delivery times, charges and destinations please visit our delivery page .
For further information on delivery charges not mentioned on our web site, please contact us, details can be found on our contact page .
Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.
Temporarily Out of Stock Items
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
All Fragrance Shop Outlet stores are not able to be selected for Click & Collect destinations. Outlet stores can be identified by the store name in our store finder.
Outlet stores are also exempt from Happy Hour promotions that are running online and in our standard The Fragrance Shop stores.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate.
You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
For full information about how to return an item, view our returns page.
Cancellation of Your Order
You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
Customs and Import Duties
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.
Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by customs authorities.
If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Please note that any non delivered items must be reported to us in writing or email within 10 days of despatch. Any issue repotred to us outside of this time period will not be able to be refunded or replaced.
Vouchers, Promotions and Competitions
From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and cannot be used in conjunction with any other voucher or offer. Your statutory rights are not affected.
Coupons, discounts and promotional discount codes offered in The Fragrance Shop stores are valid only for use as part of a purchase made in our stores, unless otherwise stated.
Voucher codes and promotions cannot be used against Discovery Club orders.
Website Images, Descriptions and Pricing
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.
Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.
All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.
Formation of a Binding Contract
The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.
Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up the item being dispatched.
The subscription to the Discovery Club consists of an initial charge followed by recurring period charges. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. The Fragrance Shop will submit periodic charges (e.g., quarterly) without further authorization from you, until you provide prior notice that you have terminated this authorization.
By subscribing to The Discovery Club you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation.
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
Voucher codes, promotions and discounts do not apply to Discovery Club orders.
Source - Thierry Mugler
*Saving shown is based on the 2013 Recommended Retail prices of the Source refill vs. the Recommended Retail Price of the equivalent refillable bottle.
To be eligible to purchase an online refill, you must first own a refillable bottle. The refill of bottles is undertaken in our warehouse and requires the customer to send their empty refillable bottle to The Fragrance Shop. If customers do not own a refillable bottle they can purchase one here >
After purchasing an online refill of Thierry Mugler Source Eau de Parfum Alien or Angel, our Customer Care team will be in touch with you either over the telephone or via email to let you know the process, which is as follows:
- Receive a free Collect+ returns label to affix to your package from our Customer Care team via email. This entitles you to return your bottle to The Fragrance Shop for free.
- Carefully package your empty refillable bottle of Thierry Mugler Angel or Alien Eau de Parfum in a sturdy cardboard box
- Send package to our head office address, of which our Customer Care representative will inform you
- Upon receiving your empty refillable Thierry Mugler Eau de Parfum bottle, we will refill, process payment of your order and return your refilled bottle along with any other items in your order
NB your order total will include the cost of the refill, any other items in your order, and the cost of delivering your order. If the order total amounts to more than £40, there will be no cost chargeable to you for delivery. If your order consists of other items as well as the refill, please note that these items will not be dispatched until we receive your refillable Thierry Mugler Eau de Parfum bottle to refill.
We cannot accept any responsibility if the bottle is damaged in transit. We also offer the refill service instore. Simply take your refillable bottle to The Fragrance Shop, pay for a refill and it will be refilled while you wait. To find your nearest store, Click Here >
The Fragrance Shop
Unit 6 Premier Park,
Trafford Park Road,
The Fragrance Shop now works with the fantastic Collect + service – where you can order online and get your order delivered to one of 5,500 local participating stores around the UK. This means you won’t have to wait around at home for your delivery or ask a neighbour to accept your order – simply pick up from your local store at a more convenient time, for the low price of £3.99.
To collect your order from a participating Collect+ store, you'll need a form of ID and your Collect+ Tracking Number which will be emailed or texted to you after ordering.
Accepted forms of ID (over 18s):
- Cheque Guarantee/Credit/Debit Card
- Bank/Building SocietyBook
- Valid Passport
- Cheque Book
- Driving Licence
Accepted forms of ID (under 18s):
- National Insurance Card,
- Medical Card
- Savings Book
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
Your chosen store will keep your order for up to 10 days. If you haven’t collected your order by then, the order will be returned to The Fragrance Shop and we will refund the cost of the order minus a further £3.99 to fund return delivery cost.
Collect + delivery costs £3.99 and will arrive the next working day.
We send all Collect + orders to stores via our Next Day Delivery service, meaning your local store will receive your order tomorrow (if you order before 2pm Mon-Fri).
If you order after 2pm Mon-Thurs your parcel will arrive in store the day after tomorrow.
If you order after 2pm Friday or at any time on Saturday or Sunday, your parcel will arrive in store on Tuesday.
Please take into account that we are unable to deliver on Bank Holidays so please allow an extra working day for this.NB Collect + Delivery to the British Highlands, Islands and Northern Ireland have a delivery estimate of 2 days and cannot be delivered on Saturdays.
The Fragrance Shop Advent Calendar 2013 is a promotion which runs from 1st - 25th December featuring daily promotional codes. The daily promotions differ from day to day and are specific to the parameters set in the code description. Different codes will be obtainable each day and will remain valid from the day of receipt until midnight of the following day, apart from the code received on 25th December which will be valid until midnight on 31st December.
These promotional codes are only applicable against fragrance items, that is to say aftershaves, Eaux de Toilettes, Eaux de Parfums, Eaux Fraiches and colognes. Codes are not applicable to be used on peripheral body items, such as deodorant, body creams, moisturisers, body lotions, aftershave lotions or balms, or any other items that are not strictly fragrances. Any other stipulations for the codes are described at point of receipt of the code itself; such stipulations will inform the customer whether the code is applicable against specific brands, subbrands or individual items, single fragrances, gift sets, or both, or whether there are any bottle size restrictions on using the code.
If a flat amount money off stipulation is described as part of the promotion (for example, £5 off a particular brand) then the discount can only be used once against a valid fragrance item in that order; it cannot be used against all valid fragrance items in the order.
If a percentage discount is described as part of the promotion (for example, 30% off a particular brand) then the discount will be applied to all valid fragrance items in that order.
In all cases, the codes are non-transferrable and cannot be used in conjunction with any other offer. No cash alternative will be offered. The Fragrance Shop has the right to refuse invalid offer codes. The final decision with redemption of codes, selection of prizes and fulfilment of prizes rests with The Fragrance Shop.
Prizes for all competitions, including Advent Calendar, will only be sent to UK addresses.
Happy Week January 2014
20% discount available online and in-store between the hours of 12pm and 2pm from 24.01.14 and 02.02.14 inclusive. Discount will be automatically applied at checkout. Discount cannot be used in conjunction with any other voucher code or promotion, including the Happy Week scratchcard prize codes. Discount cannot be used against Discovery Club subscriptions. Happy Hour 20% discount will be available online and in-store on all orders placed between 12pm and 2pm between the 24.01.14 and 02.02.14. The Fragrance Shop reserve the right to amend or cancel the offer at any time.
Please note Happy Hour is not applicable for TFS Outlet stores.
Happy Week Scratchcards
During Happy Week every customer (both online and in-store) will have the opportunity to play our Happy Week scratchcard. In store, customers will be given a physical scratchcard after purchase. Online, a digital scratchcard will appear on the Order Confirmation page. To 'scratch' this digital card, simply click and hold your cursor over the scratch off panel or simply click the 'Reveal all' button. Furthermore online customers will be sent two emails; the first will confirm their Happy Week scratchcard prize (even if the customer did not 'scratch' the digital scratchcard), and the second will serve as order confirmation.
With both the online and in-store scratchcards, there are a variety of prizes available. All scratchcards win a prize and all prizes are listed below:
£5 off when you spend £25 or more on your next purchase (redeemable online or in-store)
15% off when you spend £25 or more on your next purchase (redeemable online or in-store)
20% off gift sets (redeemable online or in-store)
Free branded gift when you spend £20 or more on your next purchase (redeemable in-store only)
Free next day delivery when you spend £20 or more on your next purchase (redeemable online only)
To claim your prizes, simply hand to the cashier instore when making a purchase or enter the scratchcard's unique code shown under the scratch-off panel into the corresponding box online at checkout.
Please note: the Happy Week scratchcard prize codes cannot be used in conjunction with any other offer, voucher code or promotion. This includes Happy Hours and other instances when an automatic discount is applied to checkout without the need to manually input a code.
Prize codes are valid from 24th January 2014 and 14th February 2014 inclusive.
15% Off All Gift Sets
Simply enter code GIFT15 at checkout to receive an extra 15% off all gift sets!
Code cannot be redeemed in conjunction with any other offer or promotion - for example, prize codes received as part of Happy Week. Can only be redeemed against gift set items online or instore. Valid from 03.02.14 to 13.02.14 inclusive.