If you wish to return an item for refund or exchange details of our returns policy can be found below. If you require further help then please view the returns FAQ’s on this page or in our FAQ's section or please contact us and our customer service team will be happy to help you.
Returning an item
If you receive an item that is faulty or incorrect, please notify us within 7 working days. We will replace the goods or refund your payment, as appropriate.
Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
To return an item, please obtain an RMA (returns) number. To do this, click 'My Account' at the top of the page, click on, click the relevant order number and scroll down to the Returns section of the order page. From here you can request an RMA number.
You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.
We cannot offer a refund or a return on an item unless you retain the item and its original packaging.
I have received an item that I didn’t order.
Please contact our customer service team on 0161 875 0675.
I have changed my mind can I return it.
Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all tags and/or packaging.
Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.
To return an item, please obtain an RMA (returns) number.
I am missing an item from my order.
This needs to be reported to our customer service team within 72 hours of receipt of your parcel , you must ensure that you keep all the packaging as you may be asked to return it – please contact them on 0161 875 0675.
My order is damaged what do I need to do.
This needs to be reported to our customer service within 72 hours of receipt of your parcel – you must ensure that you keep all the packaging as you may be asked to return it – please contact them on 0161 875 0675.