| Terms of Business |
| These are The Fragrance Shop
terms and conditions of sale.
|
| Delivery |
We use the Royal Mail
second-class recorded delivery service. Delivery in the UK typically
takes 2-3 working days.
Orders are usually dispatched within 1 working day of being placed.
See our Delivery page
for up to date details of our expected order fulfillment time.
Our address labels are created automatically based on the address which
you enter.
The Royal Mail delivery service that we use classifies UK destination
parcels which take over 5 working days from the day of dispatch for
delivery as "Delayed". At this time, please continue to wait for your
order as it is likely that it will arrive shortly. After 15 working
days from the day a UK destination parcel is dispatched, an order is
considered by the Royal Mail as "Lost". In the unlikely event this
occurs, please inform us and you will either receive a full refund or
the option to have your goods dispatched to you again.
|
| Delivery Charges |
Within the UK, delivery is
FREE.
For overseas orders, the charge depends on your location and the value
of goods ordered.
For further information on delivery charges or for overseas
delivery charges to countries not mentioned on our web site, please
contact us. |
| Re-Delivery Charges |
| Please ensure that the
delivery address you enter is correct. Goods that are returned to us
will incur a further delivery charge.
|
| Temporarily Out of Stock Items |
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to
unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items
and some items are temporarily out of stock (may be due to
unprecedented demand) then we will send you the items that are
currently in stock and refund you the amount for the items not
currently in stock.
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| Returns Policy |
You are responsible for
checking that goods are correct when you receive them without opening
them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us
within 7 working days. We will repair or replace the goods or refund
your payment, as appropriate. You must retain all original packaging,
including outer packaging, to use if returning the goods. If the goods
are incorrect you must return them without removing the cellophane
wrapper.
Please contact us for a returns authorisation code prior to returning
any item. We will not accept returned goods that are not accompanied by
a returns authorisation code.
Returns for any other reason are at our discretion and will be
considered only on goods that are unopened and in original condition
with all tags and/or packaging.
Unless the goods are faulty or incorrect, you will be responsible for
the delivery cost and ensuring that the goods arrive in perfect
condition. We suggest you send them via a delivery service that
requires a signature, such as recorded or special delivery.
Please contact us to obtain a returns number and returns delivery
address.
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| Cancellation of your Order |
You have the right to cancel
your order within 7 days of receipt of goods. This cancellation period
commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating
that you wish to exercise your right to cancellation, including your
full name, address, and order number. Your item must be re-packaged
securely and sent so that it reaches us within seven working days of
the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the
goods to us unless we delivered items to you in error or the item is
faulty. If you do not return the item within seven working days, we may
arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you
will be liable for any services included in the order such as postage
& packing and/or gift wrapping. Upon receipt of notice of
cancellation, we will refund the relevant part of the purchase price
for the products in your order within 30 days.
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| Customs and Import Duties |
When ordering goods for
delivery overseas, your order maybe subject to import duties and taxes
which are levied once the package reaches your country. Any additional
charges for customs clearance must be borne by you. Please note that
you are considered the importer and must comply with all laws and
regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by
customs authorities.
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