- How do I order?
- Is this site secure?
- Do you charge for shipping in the UK?
- Are all the fragrances I buy genuine?
- How Quickly will I receive my purchase(s)?
- Can I cancel my order and get a full refund?
- How do I track my parcel?
- What if my parcel doesn't arrive within your delivery schedule?
- What if my parcel is lost/stolen?
- Do you deliver to other countries?
The quickest, easiest and most secure way to purchase is by ordering online. Choose from the 100's of products on offer and add to your basket as required. When you are finished shopping, proceed to our secure checkout area, here we have developed a simple, 4 step process that allows you to choose delivery options, payment options and finally place your order. That's it done, now you can sit back, relax and let us take care of the rest.
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Yes, our site is secure and any payment transactions we undertake online will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act 1998. For more information on privacy, please refer to our privacy policy Privacy Policy
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Here at The Fragrance Shop, we offer a free delivery service for any size order, anywhere in the UK. Need your items in a hurry? The Fragrance Shop can replace the free delivery service with an express or next day delivery option. Please refer to our delivery information page for more details, Delivery Options
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Of course, at The Fragrance Shop we only buy direct from the manufacturer. With over 100 retail outlets nationwide and some of the worlds most prestigous fragrance brands available instore and online, you can be assured that we only supply products that are 100% genuine.
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The timescale is dependant on the type of delivery service you purchase, however, the main Free Delivery service we use to ship your order is Royal Mail 2nd Class Signed For. We quote the delivery times that Royal Mail publishes for this service which is typically 2-3 working days. In our experience, in the majority of cases this is adhered to or exceeded. Please refer to our Delivery Information page for more details Delivery Info
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You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper. If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. Please refer to our full Returns Policy for more information Returns Policy
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You have the right to cancel any order providing you have placed your order and do not wish for us to ship, or, if we have shipped the good(s) you have the right to cancel within 7 days of receipt. This cancellation period commences the day after the day you receive the goods.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper. If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. Please refer to our full Returns Policy for more information Returns Policy
To cancel your order, contact us stating that you wish to exercise your right to cancel, please note you will need your order number so that we can trace your account, if we have shipped your item you must re-package securely and send using Royal Mail tracking so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
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You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper. If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. Please refer to our full Returns Policy for more information Returns Policy
To cancel your order, contact us stating that you wish to exercise your right to cancel, please note you will need your order number so that we can trace your account, if we have shipped your item you must re-package securely and send using Royal Mail tracking so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
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Once We have dispatched your order to the address that you requested and unless you have requested any special delivery requirements, then the delivery service bought with your order was Royal Mail 2nd Class Signed For. We quote the delivery times that Royal Mail publishes for this service which is typically 2-3 working days. In our experience, in the majority of cases this is adhered to or exceeded.
After 5 working days from dispatch the Royal Mail status of a delivery using Royal Mail 2nd Class is “DELAYED”. At this point your order is likely to arrive any day. It is a good idea to track your delivery using the Royal Mail tracking number, supplied in the e-mail invoice that has been sent to you, using www.RoyalMail.com to find out whether delivery has been attempted and whether your order is being held at your local Royal Mail delivery office.
After 15 working days from dispatch the Royal Mail status of a delivery using Royal Mail 2nd Class is “LOST”. Fortunately this does not happen very often and we monitor Royal Mail performance to ensure that they are providing good service to our customers at the same time as an unbeatable value service. If your order has not arrived after 15 working days please get in touch with us and we will offer either a refund or replacement and cover the cost of redelivery ourselves.
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After 5 working days from dispatch the Royal Mail status of a delivery using Royal Mail 2nd Class is “DELAYED”. At this point your order is likely to arrive any day. It is a good idea to track your delivery using the Royal Mail tracking number, supplied in the e-mail invoice that has been sent to you, using www.RoyalMail.com to find out whether delivery has been attempted and whether your order is being held at your local Royal Mail delivery office.
After 15 working days from dispatch the Royal Mail status of a delivery using Royal Mail 2nd Class is “LOST”. Fortunately this does not happen very often and we monitor Royal Mail performance to ensure that they are providing good service to our customers at the same time as an unbeatable value service. If your order has not arrived after 15 working days please get in touch with us and we will offer either a refund or replacement and cover the cost of redelivery ourselves.
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Sorry, we only deliver to any address within the UK, this does include however, Northern Ireland.
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