Returns Policy - The Fragrance Shop

I want to return an item because it's damaged

If you receive an item that is faulty or incorrect, please notify us within 14 days. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please rerturn them without removing the cellophane wrapper.

To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders.

You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.

I want to return an item because I have changed my mind

Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all the tags and/or packaging. Please notify us within 14 days of receiving the item if you wish to return it. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders.

You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email with the following information:.

- The reason for the return and whether a refund or return is required.
- A copy of the invoice with the order ID
- The RMA number

Please note, we can't accept a returned item without an RMA number and copy of the invoice.

If your question isn't answered by our FAQs then you can contact our customer service team about your order:

Email: customerservice@thefragranceshop.co.uk

Phone: 0161 873 2118 - Website Enquiries Only

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

We cannot offer a refund or a return on an item unless you retain the item and its original packaging. We will only refund the cost of returning an order to us if we are at fault, not if the customer uses their statutory right to cancel..