Latest posts on our blog:
• Love Is…
07/02/2012
•
27/01/2012
• Especially Escada – A brand new fragrance
11/01/2012
These are The Fragrance Shop terms and conditions of sale.
We use the Royal Mail Tracked delivery service. Delivery in the UK takes 2-5 working days.
Orders are usually dispatched within 1 working day of being placed.
See our Delivery page for up to date details of our expected order fulfillment time. Our address labels are created automatically based on the address which you enter.
The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again. More on delayed or lost orders.
Within the UK, delivery is FREE on all orders.
We currently only deliver to UK addresses. For further information on delivery charges not mentioned on our web site, please contact us.
Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
For full information about how to return an item, view our returns page.
You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by customs authorities.
Undelivered items
If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact the the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions and pricing) at a certain time may not reflect the position exactly at the point an order is placed.
All product photography is for illustrative purposes only, and the actual item may vary in color, design and product size.
Delivery
We use the Royal Mail Tracked delivery service. Delivery in the UK takes 2-5 working days.
Orders are usually dispatched within 1 working day of being placed.
See our Delivery page for up to date details of our expected order fulfillment time. Our address labels are created automatically based on the address which you enter.
The Royal Mail delivery service that we use classifies UK destination parcels which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again. More on delayed or lost orders.
Delivery Charges
Within the UK, delivery is FREE on all orders.
We currently only deliver to UK addresses. For further information on delivery charges not mentioned on our web site, please contact us.
Re-Delivery Charges
Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.
Temporarily Out of Stock Items
We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.
If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.
Returns Policy
You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.
If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.
For full information about how to return an item, view our returns page.
Cancellation of your Order
You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.
To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.
If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.
Customs and Import Duties
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
International deliveries are subject to opening and inspection by customs authorities.
Undelivered items
If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact the the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn't arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Website images, descriptions and pricing
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions and pricing) at a certain time may not reflect the position exactly at the point an order is placed.
All product photography is for illustrative purposes only, and the actual item may vary in color, design and product size.
Formation of a binding contract
The Fragrance Shop considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days
Bulk orders
Our agreements with the major brand houses include clauses where we agree not to sell fragrance on for the purpose of resale. Where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up the the item being dispatched.
