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We Love Fragrance

Latest posts on our blog:


• Love Is…
07/02/2012
• 
27/01/2012
• Especially Escada – A brand new fragrance
11/01/2012


At The Fragrance Shop, we pride ourselves on excellent customer service and helping customers wherever we can.


We've included some unsolicited customer feedback below, and you can also see what customers think of us at ReviewCentre.com. If you've shopped with us before, please feel free to review our service.


If you'd like to contact us for any reason, either email of phone using the contact details below.


Email: customerservice@thefragranceshop.co.uk

Phone: 0161 873 2118 - Website Enquiries Only
Our lines are open Monday - Friday 9am - 5pm


    Some of our customer feedback:


  • I just wanted to say how very pleased I am with my recent purchase of Mariah Carey's Lollipop Bling! I have been looking at these on other websites, but couldn't find them a reasonable enough price. I am so pleased I came arcoss your website, and that they are well priced. Ribbon and Mine Again, were my first order from your site and they won't be my last. Fantastic Delivery time to. I will recomened you to friends and family.

    Thanks very much once again Eve Griffiths! (One very happy customer)
  • Thank you for your very prompt delivery of my Poeme perfume - it arrived within a few days of my ordering it. I'm happy to do a positive feedback report if you give me a link. And for the samples and love hearts - I passed the latter on to a little girl! - Sylvia O
  • Just thought I would let you know how pleased both my girlfriend, and myself are; with not only your website, and the ease of ordering. Thank you so much for all the info as too the dispatch of my order; of which has been sent today. I feel a lot of other companies could learn a lot from yourselves, as how too treat; and look-after customers. I will in due course be ordering from you again. - A Feist
  • I was looking at your website last week and was having trouble navigating it. I called the customer service number and spoke to a gentlemen [Tom], i didn't catch his name, anyway he spent over 20 mins talking me through a purchase and he was so helpful. In the end i didn't make a purchase as i couldn't decide however i am going to soon. Most people use websites for quick and easy ways to order things so i doubt that many people call in regards to using the site but the person i spoke was patient but also keen to make to sure i understood the proccess as i can buy from you no problem. This is just an email to say thankyou and could you pass this on to who ever it may concern. I will buy all my perfume from your website from now on. J.Benson.
  • Hi, Just to say many thanks for despatching my recent order so promptly. Thanks again and I hope to order from you again in the future. Kind regards. - Hilary, Isle of Wight
  • Hi, just got the item, thanks so much, great. - Jean, Chorley
  • Thank you so much for getting back to me so promptly! I am grateful for your assistance and promise to do considerably more shopping with The Fragrane Shop in the near future! Thanks again - Duthie, Edingburgh
  • Dear Sirs Thank you very much; my order has been delivered today. What a great service. I shall certainly use you again and recommend your company to my friends and associates. Once again thank you very much. - Christine, Leicester
  • Many thanks for your help. I have received the perfume and am delighted with the value for money. Regards, Erin.
  • Just to let you know that I received my fragrance. I am very pleased that it arrived so quickly as it was a present for my wife. I will certainly order again very soon from your website. Regards, Mr Khan
  • Thank you for getting my perfume to me so quickly. It is my favourite perfume and I love my free gift! Thanks. Kate, London
  • I have ordered from The Fragrance Shop many times and have always received my fragrances on time...excellent customer service. Thank you! Mr Gambo, Manchester