If you receive an item that is faulty or incorrect, please notify us within 90 days. We will replace the goods or refund your payment, as appropriate.
Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.
To return an item, PLEASE OBTAIN AN RMA NUMBER (returns number). To do this, click 'My Account' at the top of the page, click on, click the relevant order number and scroll down to the Returns section of the order page. From here you can request an RMA number.
You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.
*We cannot offer a refund or a return on an item unless you retain the item and its original packaging.