The Fragrance Shop Customer Promise

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Shop with confidence
The Fragrance Shop is a licensed distributor for all major fragrance brands, so you have peace of mind knowing your order is in safe hands. 

Value guarantee 
We offer low prices online and in-store. However you prefer to shop, we guarantee you’ll find our best price.

Fast delivery to suit you 
We offer a wide range of delivery options to suit you, for full details click here.  

Over 170 stores nationwide
Whether you choose to shop in one of our stores, or online we’re closer than you think. Use our store locator to browse over 170 stores, check opening times and contact information.

Here for you
For the very best fragrance and gifting advice, pop in-store, use live chat online, or call our customer care team on 0161 468 1701

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Customer satisfaction ....
We’re Gold Rated… We’re delighted to be awarded with Feefo’s Gold Trusted Merchant award. Thank you to all our customers who have left fabulous feedback – We pride ourselves on providing you with great customer service every time you shop.

Should we be unable to resolve any query to your satisfaction - we'll be happy to offer you 10% off with your next purchase so we can show you our service promise in action.

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