Is the site secure ?

Yes, our site is secure and any payment transactions we undertake online will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act. For more information on privacy and security, please refer to our Privacy Policy and our Safe Shopping information.

What payment methods can I use?

Visa , Mastercard, amex , Paypal and The Fragrance Shop Gift Card

What is the difference between EDP and EDT?

Here at The Fragrance Shop we like to ensure our customers choose the optimum product to fulfil their needs, so we have compiled this useful guide to help you make an informed decision on which is the best product to buy. Concentrations: Strengths and Value for Money Fragrance products consist of a concentration of perfume oils in a solvent (usually alcohol). The amount of perfume oil in a fragrance dictates whether it is an Eau de Parfum, an Eau de Toilette, an Eau de Cologne and so on. It also dictates how long a fragrance product will last on the skin and, of course, its price! To help explain the difference in strength, we have listed below the types of fragrance products, their concentrations and the average time it takes for the scent to evaporate. Perfume 5%-30% concentration of perfume oil 6 - 8 hours Eau de Parfum or EDP 8%-15% concentration of perfume oil 5 - 7 hours Eau de Toilette or EDT 4%-8% concentration of perfume oil 4 - 6 hours Eau de Cologne or EDC / Aftershave 3%-5% concentration of perfume oil 2 - 3 hours The price of a fragrance product will depend on its strength (% of perfume oil) as well as the bottle size. For example, a 30 ml Eau de Parfum bottle will usually cost more than a 30 ml Eau de Toilette as it is stronger. The more alcohol a product contains, the quicker its scent will evaporate. Aftershave has the highest alcohol content. Although an Eau de Toilette is cheaper, it is not necessarily more economical, as it will not last as long. EDT is the most popular and affordable concentration available. Fragrances should be kept away from heat and light. Storing fragrance in the fluctuating temperatures and humidity of a bathroom will cause a scent to degrade rapidly. Identical fragrances may smell differently and also last longer when applied to some peoples' skin than others, this is because of the chemical make up and balance of our skin

When will my payment be taken for a pre-order?

Please be aware that we may take payment for your order before it’s dispatched.

What will happen if I order other items at same time as a pre-order?

To keep things simple we don’t separate orders, so you’ll receive the whole order when the pre-order has been released. You will receive an email from us to let you know your order is on its way.

When will I receive my pre-order if I choose click and collect as my delivery option?

As long as you place your order at least a week before its launch date, we will endeavour to deliver it to store on its launch date or just after depending on the store location and delivery day. If you have any queries please don’t hesitate to contact us.

Can I have my pre-order gift boxed?

Yes, you can have your pre-order gift boxed

What will happen if I order other items at same time as a pre-order?

To keep things simple we don’t separate orders, so you’ll receive the whole order when the pre-order has been released. You will receive an email from us to let you know your order is on its way.

When will I receive my pre-order if I choose click and collect as my delivery option?

As long as you place your order at least a week before its launch date, we will endeavour to deliver it to store on its launch date or just after depending on the store location and delivery day. If you have any queries please don’t hesitate to contact us.

Can I have my pre-order gift boxed?

Yes, you can have your pre-order gift boxed

Is the site secure ?

Yes, our site is secure and any payment transactions we undertake online will be encrypted using secure sockets layer (SSL) technology and all your personal details are stored in accordance with the Data Protection Act. For more information on privacy and security, please refer to our Privacy Policy and our Safe Shopping information.

What payment methods can I use?

Visa , Mastercard, amex , Paypal and The Fragrance Shop Gift Card

When will my payment be taken for a pre-order?

Please be aware that we may take payment for your order before it’s dispatched.

What is the difference between EDP and EDT?

Here at The Fragrance Shop we like to ensure our customers choose the optimum product to fulfil their needs, so we have compiled this useful guide to help you make an informed decision on which is the best product to buy. Concentrations: Strengths and Value for Money Fragrance products consist of a concentration of perfume oils in a solvent (usually alcohol). The amount of perfume oil in a fragrance dictates whether it is an Eau de Parfum, an Eau de Toilette, an Eau de Cologne and so on. It also dictates how long a fragrance product will last on the skin and, of course, its price! To help explain the difference in strength, we have listed below the types of fragrance products, their concentrations and the average time it takes for the scent to evaporate. Perfume 5%-30% concentration of perfume oil 6 - 8 hours Eau de Parfum or EDP 8%-15% concentration of perfume oil 5 - 7 hours Eau de Toilette or EDT 4%-8% concentration of perfume oil 4 - 6 hours Eau de Cologne or EDC / Aftershave 3%-5% concentration of perfume oil 2 - 3 hours The price of a fragrance product will depend on its strength (% of perfume oil) as well as the bottle size. For example, a 30 ml Eau de Parfum bottle will usually cost more than a 30 ml Eau de Toilette as it is stronger. The more alcohol a product contains, the quicker its scent will evaporate. Aftershave has the highest alcohol content. Although an Eau de Toilette is cheaper, it is not necessarily more economical, as it will not last as long. EDT is the most popular and affordable concentration available. Fragrances should be kept away from heat and light. Storing fragrance in the fluctuating temperatures and humidity of a bathroom will cause a scent to degrade rapidly. Identical fragrances may smell differently and also last longer when applied to some peoples' skin than others, this is because of the chemical make up and balance of our skin

I want to return an item because it's damaged.

If you receive an item that is faulty or incorrect, please notify us within 28 days. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please rerturn them without removing the cellophane wrapper. To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.

I want to return an item because I have changed my mind

Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all the tags and/or packaging. Please notify us within 14 days of receiving the item if you wish to return it. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery. To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email with the following information:. - The reason for the return and whether a refund or return is required. - A copy of the invoice with the order ID - The RMA number

How do I return an item that is faulty?

If you receive an item that is faulty or incorrect, please notify us within 7 working days. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper. To return an item, please obtain an RMA (returns) number. To do this, click 'My Account' at the top of the page, click on, click the relevant order number and scroll down to the Returns section of the order page. From here you can request an RMA number. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email. We cannot offer a refund or a return on an item unless you retain the item and its original packaging.

I have received an item that I didn’t order?

Please contact our customer service team on 0161 875 0675

I am missing an item from my order?

This needs to be reported to our customer service team within 72 hours of receipt of your parcel , you must ensure that you keep all the packaging as you may be asked to return it – please contact them on 0161 875 0675

Are the fragrances genuine?

At The Fragrance Shop we only buy direct from the manufacturer. With over 150 retail outlets nationwide and some of the world’s most prestigious fragrance brands available in-store and online, you can be assured that we only supply products that are 100% genuine

I want to return an item because I have changed my mind

Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all the tags and/or packaging. Please notify us within 14 days of receiving the item if you wish to return it. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery. To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email with the following information:. - The reason for the return and whether a refund or return is required. - A copy of the invoice with the order ID - The RMA number

How do I return an item that is faulty?

If you receive an item that is faulty or incorrect, please notify us within 7 working days. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper. To return an item, please obtain an RMA (returns) number. To do this, click 'My Account' at the top of the page, click on, click the relevant order number and scroll down to the Returns section of the order page. From here you can request an RMA number. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email. We cannot offer a refund or a return on an item unless you retain the item and its original packaging.

I have received an item that I didn’t order?

Please contact our customer service team on 0161 875 0675

I am missing an item from my order?

This needs to be reported to our customer service team within 72 hours of receipt of your parcel , you must ensure that you keep all the packaging as you may be asked to return it – please contact them on 0161 875 0675

Are the fragrances genuine?

At The Fragrance Shop we only buy direct from the manufacturer. With over 150 retail outlets nationwide and some of the world’s most prestigious fragrance brands available in-store and online, you can be assured that we only supply products that are 100% genuine

I want to return an item because it's damaged.

If you receive an item that is faulty or incorrect, please notify us within 28 days. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please rerturn them without removing the cellophane wrapper. To return an item, please obtain a RMA (returns) number by logging into your account and viewing previous orders. You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.