We won a Feefo Platinum Award for Trusted Service!

After 5 years of winning the Gold Trusted Service Award from Feefo, weโ€™ve now been awarded the Feefo Platinum Trusted Service Award. The Feefo Platinum Award is to celebrate and recognise those businesses that go above and beyond to deliver a consistently excellent service, dedicating themselves to acing their customer experience year after year!

Our customer service here at The Fragrance Shop, prides itself in being the best of the best. We’re first for fragrance, and now our customer help is being recognised and awarded for the fantastic work that they do.

If you ever need help finding your order, or perhaps you’ve ordered the wrong perfume or aftershave? Our Customer Service team are always on hand to help, whatever the problem is, they have a solution. They can do (almost) anything – find your fragrance order, tell you where it is, advise you on any problems you might have. Never hesitate to contact them because they’re always happy to help.

If you have a problem, we’ve got a way to solve it. And now, we have a Platinum Award to prove it!

A huge congratulations to The Fragrance Shop Customer Service Team.