Standard DeliveryFree on orders over £40
Next Day Delivery
Click & Collect
Click & Collect from one of The Fragrance Shop stores – available to collect from selected stores. (check out our Delivery page for more details)Free on orders over £40
Order before 2pm with Collect+ and pick up your order in 2-3 days.
Check Store Stock
Need your item today? Find your nearest store and pick up in selected stores.
The product itself was perfect. However the process of actually purchasing the perfume was ridiculous. The store manager handed me the incorrect perfume with confidence. I did not check the perfume as I thought I would not need to. After opening the plastic wrapping I noticed they had given me the wrong D&G perfume. I went back asking for a refund or exchange. They did not allow it and asked me to contact customer care. Which I did, then to be told to go back in store and ask for an refund or exchange. After travelling 45 miles to the store, I was told they could not offer me either. After arguing back and forth with evidence - they offered me a exchange for the actual perfume. I realised the perfume cost more in this shop compared to competitors so I wanted a refund. I was told either I accept the exchange with £11 on top to get the actual perfume I wanted or I take a loss by keeping the wrong perfume. So I decided to do the exchange with money on top. With 100% confidence I can say I will never shop here again.
Hubby's Christmas gift, he loves this