We’re delighted to tell you that we’re celebrating our 2nd year running of being Gold Rated by Feefo, an independent ratings and reviews forum.
We pride ourselves on providing you with great customer service and we love feedback as it helps us to understand what we are doing right and where we can improve. Thanks to all the fabulous reviews from our satisfied customers we’ve been awarded a Gold Trusted Merchant Award for our fantastic score of 98% positive product reviews and a 96% service rating. We’ve also been able to use this feedback to make shopping with us even easier by introducing convenient shopping options like click & collect and order in-store.
At The Fragrance Shop, it’s important to us to do everything we can for our customers to make us your first choice for fragrance. As well as offering the best fragrances and guaranteed value, we also want to make sure you have the best shopping experience possible, both in-store and online. Whether that means fantastic gifting advice, a helpful voice over the phone or even just a big, welcoming smile, your happiness comes first.
If you’d like to let us know how you really feel, there are loads of ways you can communicate with us. As well as leaving an online review you can partake in our regular surveys or get social with us via our Fragrance Feed. Or why not take the old fashioned route and pick up the phone or send us an email?
Whichever way is easiest for you we’re all ears!