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As above. They have not yet arrived and I missed the birthday they were for.
I ordered a gift voucher online for a birthday present at least two weeks before the event. The reason for buying online was that I have an illness at the moment which does not allow me to go out alone. When it had not arrived by the first week I emailed the Fragrance Shop to see when it would arrive. Several emails to-ing and fro-ing with various customer services assistants later, who each promised that it was on its way, I still did not receive it. Then it was 'too late' to post this gift voucher to the intended person so I had to shop elsewhere and get a 'not-as-desirable' gift voucher - originally my intention was to use the Fragrance Shop as my preferred option. The gift voucher arrived far too late about a week later. In my view, a complete waste of my money and precious time! Dates can be provided if required to confirm these activities. I wish I had followed my instinct (I don't know why!) and purchased another gift voucher when I was in town from the actual shop, the old-fashioned, more reliable way!
I have still received nothing!, and no offer of any compensation, just a lot of requests for me to rate the service (Which is obviously non-existent!)...Mother and Wife are both still without their Christmas presents on 3rd of January...I have used this company many times in the past, but have lost all faith in the company now...What service???