The Fragrance Shop

Delivery

Delivery and Coronavirus:

Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail, Hermes and DPD as our delivery partners and further details and updates can be viewed below. We have also suspended our Click and Collect service while stores are temporarily closed from the evening of 22/03/2020 - please click here for a full update.

Royal Mail: In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: https://www.royalmail.com/coronavirus

Hermes: As Hermes deliveries require a signature, their delivery staff will knock on the door and step aside making sure the parcel is delivered safely. Hermes will temporarily give approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so. For more information from Hermes on their deliveries, please check their website here: https://new.myhermes.co.uk/coronavirus.html

DPD: DPD will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. For more information from DPD on their deliveries, please check their website here: https://www.dpd.co.uk/content/products_services/service_updates.jsp

Track My Order

Want to find out where your parcel is Please visit our track my order page to find out where your parcel is at Track My Order.

UK Standard Delivery

£2.99 or FREE when you spend over £40.

Next Day Delivery

£3.99, Order before 5pm Monday to Friday (receive Monday - Saturday).

NB Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 8 working days and cannot be delivered on Saturdays or Sundays.

Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Subject to Royal Mail Tracked 24 service T and Cs

Royal Mail Special Delivery (by 1pm)

£6.99. Order before 14:00pm Monday to Friday (receive Monday - Saturday by 1pm).

NB Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 8 working days and cannot be delivered on Saturdays or Sundays.

Saturday & Sunday Delivery

£4.99 - order before 5pm Friday for Saturday delivery, up to 1pm Saturday for Sunday delivery.

NB UK Saturday or Sunday Delivery to the British Highlands, Islands and Northern Ireland is not currently available.

Excludes GY, HS2, IM, JE, AB31, AB33-38, AB44-56 & IV30-32 area postcodes. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

For a full list of Sunday Delivery exclusions, click here

Click and Collect

£1.99 or FREE over £40 - available within 30 minutes*.

For all Click and Collect orders, you will be emailed once your is ready for collection. If it is in stock in the store, collection will be available in 30 minutes, or it will be shipped from our warehouse to your choice of store within 2 - 7 working days (as indicated at the checkout). This email contains your reference number which you’ll need to retain and produce in store to collect your parcel.

Once ready your order will be kept in store for 7 days. If it is not collected within 7 days your order will be cancelled and you will be refunded.

Please note all orders are screened by our order processing team; some orders may take a bit longer than usual to be available for collection.

We can deliver to a The Fragrance Shop store of your choice; to find a store - click here to find your nearest store. Please note that Fragrance Shop Outlet stores are not available as Click & Collect delivery destinations.

Collect+

£3.99 - order before 2pm Mon-Thurs.

Orders placed after 2pm on Thursday or any time on Friday, Saturday or Sunday will be delivered Tuesday.

You will be notified by email or text message once your order arrives in store and is ready to collect. This email contains your tracking number which you’ll need to retain and produce in store along with ID to collect your parcel.

Please Note: Collect+ delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 2 days.

International

£4.99 to £18.99 - 5-10 working days, depending on destination.

5-10 working days, depending on destination. Please check list of UK Bank Holidays below as dispatch from our UK warehouse will be affected.