Delivery
Delivery Update:
Thank you for shopping with us at The Fragrance Shop - your order may take a little longer to arrive to you than anticipated due to the changing guidelines around COVID-19, the temporary closures of some of our stores.
Rest assured though that we are working as hard and quick as we can in the safest way possible with our delivery partners to get your orders over to you.
Our customer service team are currently extremely busy (please bear with us); for answers to queries please click here to use our helpful FAQ section.
Thank you for all your patience, understanding and support.
Delivery and Coronavirus:
Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail and DPD as our delivery partners and further details and updates can be viewed below.
Royal Mail: In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: https://www.royalmail.com/coronavirus
DPD: DPD will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. For more information from DPD on their deliveries, please check their website here: https://www.dpd.co.uk/content/products_services/service_updates.jsp
Track My Order
Want to find out where your parcel is Please visit our track my order page to find out where your parcel is at Track My Order.
UK Standard Delivery (via Royal Mail)
£2.99 or FREE when you spend over £40 (3 to 5 working days).
Express Delivery
FREE for MyTFS Members - or £3.49. Order before 8pm Monday to Friday and before 4:30pm on Sunday for 48 Hour Delivery. (Express Delivery for Sunday is not available. Exclusions apply on bank holidays, engraving orders and location*, T&Cs apply)
Next Day Delivery (via Royal Mail)
£3.99, Order before 8pm Monday to Friday. Up to 4:30pm Sunday for delivery Monday .
NB Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 11 working days and cannot be delivered on Saturdays or Sundays.
Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Subject to Royal Mail Tracked 24 service T and Cs
Royal Mail Special Delivery
£6.99. Order before 2:30pm Monday to Friday.
NB Special Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 8 working days and cannot be delivered on Saturdays or Sundays.
Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
DPD Next Working Day with SMS:
£6.99 Order before 5pm Monday to Friday.
Click and Collect
Click & Collect is tempoarily unavailable
Collect+
£5.99 - order before 2pm Mon-Thurs for next working day delivery.
You will be notified by email or text message once your order arrives in store and is ready to collect. This email contains your tracking number which you’ll need to retain and produce in store along with ID to collect your parcel.
Please Note: Collect+ delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 5 days.
International
£4.99 to £18.99 - 5-10 working days, depending on destination.
5-10 working days, depending on destination. Please check list of UK Bank Holidays below as dispatch from our UK warehouse will be affected.
Upcoming Bank Holidays:
Monday 3 May 2021 - Early May bank holiday
Monday 31 May 2021 - Spring bank holiday
Monday 30 August 2021 - Summer bank holiday
Monday 27 December 2021 - Christmas Day (substitute day)
Tuesday 28 December 2021 - Boxing Day (substitute day)
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