The Fragrance Shop

Delivery

Delivery Update:

Thank you for shopping with us at The Fragrance Shop - your order may take a little longer to arrive to you than anticipated due to the changing guidelines around COVID-19, the temporary closures of some of our stores.

Rest assured though that we are working as hard and quick as we can in the safest way possible with our delivery partners to get your orders over to you.

Our customer service team are currently extremely busy (please bear with us); for answers to queries please click here to use our helpful FAQ section.

Thank you for all your patience, understanding and support.

Delivery and Coronavirus:

Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail and DPD as our delivery partners and further details and updates can be viewed below.

Royal Mail: In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: https://www.royalmail.com/coronavirus

DPD: DPD will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. For more information from DPD on their deliveries, please check their website here: https://www.dpd.co.uk/content/products_services/service_updates.jsp

Track My Order

Want to find out where your parcel is Please visit our track my order page to find out where your parcel is at Track My Order.

UK Standard Delivery (via Royal Mail)

£2.99 or FREE when you spend over £40 (3 to 5 working days).

Next Day Delivery (via Royal Mail)

£3.99, Order before 8pm Monday to Friday. Up to 4:30pm Sunday for delivery Monday .

NB Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 11 working days and cannot be delivered on Saturdays or Sundays.

Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Subject to Royal Mail Tracked 24 service T and Cs

Royal Mail Special Delivery

£6.99. Order before 2:30pm Monday to Friday. NB: Only available up to 11am on New Year's Eve, Special Delivery orders placed from 2:30pm on Wednesday 30th up to 11am Thursday 31st will be delivered on Saturday the 2nd of January 2021.

NB Special Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 8 working days and cannot be delivered on Saturdays or Sundays.

DPD Next Working Day with SMS:

£6.99 Order before 4:30pm Monday to Friday. NB: Only available up to 3:30 on New Year's Eve, DPD orders from 4:30pm on Wednesday 30th to 3:30pm Thursday 31st will be delivered on Monday the 4th of January 2021.

Click and Collect

£1.99 or FREE over £40*.

NB: Only certain stores are currently open for Click and Collect, please click here to view the latest up-to-date list.

For all Click and Collect orders, you will be emailed once your is ready for collection within 30 minutes (NB: please do not set off for the store until you receive your "Ready For Collection" email). If stock is not in the store, your order will be shipped from our warehouse to your choice of store within 2 - 7 working days (as indicated at the checkout). This email contains your reference number which you’ll need to retain and produce in store to collect your parcel.

Once ready your order will be kept in store for 7 days. If it is not collected within 7 days your order will be cancelled and you will be refunded.

Please note all orders are screened by our order processing team; some orders may take a bit longer than usual to be available for collection.

We can deliver to a The Fragrance Shop store of your choice; to find a store - click here to find your nearest store. Please note that Fragrance Shop Outlet stores are not available as Click & Collect delivery destinations.

Collect+

£3.99 - order before 2pm Mon-Thurs for next working day delivery.

You will be notified by email or text message once your order arrives in store and is ready to collect. This email contains your tracking number which you’ll need to retain and produce in store along with ID to collect your parcel.

Please Note: Collect+ delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 5 days.

International

£4.99 to £18.99 - 5-10 working days, depending on destination.

5-10 working days, depending on destination. Please check list of UK Bank Holidays below as dispatch from our UK warehouse will be affected.

Upcoming Bank Holidays:

Friday 1 January 2021 - New Year’s Day
Friday 2 April 2021 - Good Friday
Monday 5 April 2021 - Easter Monday
Monday 3 May 2021 - Early May bank holiday
Monday 31 May 2021 - Spring bank holiday
Monday 30 August 2021 - Summer bank holiday
Monday 27 December 2021 - Christmas Day (substitute day)
Tuesday 28 December 2021 - Boxing Day (substitute day)

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