Delivery
Delivery and Coronavirus:
Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail and DPD as our delivery partners and further details and updates can be viewed below.
Royal Mail: In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: https://www.royalmail.com/coronavirus
DPD: DPD will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. For more information from DPD on their deliveries, please check their website here: https://www.dpd.co.uk/content/products_services/service_updates.jsp
Track My Order
Want to find out where your parcel is Please visit our track my order page to find out where your parcel is at Track My Order.
UK Standard Delivery (via Royal Mail)
£2.99 or FREE when you spend over £40 (5 to 7 working days).
Express Delivery
FREE for MyTFS Members - or £3.49 (5 workding days). (Express Delivery for Sunday is not available. Exclusions apply on bank holidays, engraving orders and location*, T&Cs apply)
Premium Delivery (via Royal Mail)
£3.99 for delivery in 3 working days
NB Premium Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 14 working days and cannot be delivered on Saturdays or Sundays.
Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Subject to Royal Mail Tracked 24 service T and Cs
Royal Mail Special Delivery
£6.99, 3 working days
NB Special Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 11 working days and cannot be delivered on Saturdays or Sundays.
Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
DPD with SMS:
£6.99 Order before 5pm Monday to Friday, 3 working days
Click and Collect
£1.99 or FREE over £40*.
NB: Only certain stores are currently open for Click and Collect, please click here to view the latest up-to-date list.
For all Click and Collect orders, you will be emailed once your is ready for collection in 1 day (NB: please do not set off for the store until you receive your "Ready For Collection" email). If stock is not in the store, your order will be shipped from our warehouse to your choice of store within 5 - 7 working days (as indicated at the checkout). This email contains your reference number which you’ll need to retain and produce in store to collect your parcel.
Once ready your order will be kept in store for 7 days. If it is not collected within 7 days your order will be cancelled and you will be refunded.
Please note all orders are screened by our order processing team; some orders may take a bit longer than usual to be available for collection.
We can deliver to a The Fragrance Shop store of your choice; to find a store - click here to find your nearest store. Please note that Fragrance Shop Outlet stores are not available as Click & Collect delivery destinations.
Post Office Local Collect
Collect your online shopping from your local Post Office branch in 5 working days. To collect a parcel from a Post Office, you’ll need some proof of identity. Please check opening times on Royal Mail website
International
£4.99 to £18.99 - 10-15 working days, depending on destination.
5-10 working days, depending on destination. Please check list of UK Bank Holidays below as dispatch from our UK warehouse will be affected.
Upcoming Bank Holidays:
Monday 27 December 2021 - Christmas Day (substitute day)
Tuesday 28 December 2021 - Boxing Day (substitute day)
Monday 3rd January 2022 - New Year's Day (substitute day)
Friday 15th April 2022 - Good Friday
Monday 18th April 2022 - Easter Monday
Monday 2nd May - Early May bank holiday
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