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Track my order

Want to know where your parcel is?

Please visit our track my order page to find out where your parcel is.

Track my order

UK Standard Delivery

£2.99 or FREE when you spend over £40

Please allow 3-5 working days to arrive.

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Next Day Delivery

£0.99 or FREE when you spend over £100

Order before 5pm Monday to Friday.

FREE on all week day orders over £70.

NB Next Day Delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 5 working days and cannot be delivered on Saturdays or Sundays.

Excludes

AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

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Saturday & Sunday Delivery

£4.99

Order before 5pm Friday for Saturday delivery, up to 1pm Saturday for Sunday delivery.

Orders for Saturday or Sunday delivery placed after that will arrive the following weekend.

NB UK Saturday or Sunday Delivery to the British Highlands, Islands and Northern Ireland is not currently available.

Excludes

GY, HS2, IM, JE, AB31, AB33-38, AB44-56 & IV30-32 area postcodes. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

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Click & Collect

£1.99 or FREE when you spend over £40

Available within 30 minutes*

For all Click and Collect orders, you will be emailed once your is ready for collection. If it is in stock in the store, collection will be available in 30 minutes, or it will be shipped from our warehouse to your choice of store within 2 - 7 working days (as indicated at the checkout). This email contains your reference number which you’ll need to retain and produce in store to collect your parcel.

Once ready your order will be kept in store for 7 days. If it is not collected within 7 days your order will be cancelled and you will be refunded.

Please note all orders are screened by our order processing team; some orders may take a bit longer than usual to be available for collection

We can deliver to a The Fragrance Shop store of your choice; to find a store, click here. (Please note that Fragrance Shop Outlet stores are not available as Click & Collect delivery destinations.)

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Collect+

£3.99

Order before 5pm Mon-Thurs

Orders placed before 2pm will be delivered the next working day Monday-Thursday.

Orders placed after 2pm on Thursday or any time on Friday, Saturday or Sunday will be delivered Tuesday.

You will be notified by email or text message once your order arrives in store and is ready to collect. This email contains your tracking number which you’ll need to retain and produce in store along with ID to collect your parcel.

NB Collect+ delivery to the British Highlands, Islands and Northern Ireland has a delivery estimate of 2 days.

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International

£4.99 - £18.99

5-10 working days, depending on destination.

Select country from drop down menu in "Delivery" section of checkout.

For delivery before XMAS order before 6pm on Monday 17th December.

Please check list of UK Bank Holidays below as dispatch from our UK warehouse will be affected.

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