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Justin Bieber

The Key

Eau De Parfum 30ml Gift Set

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Generally if an order passes all security checks then your order will be dispatched within 24 hours of being placed, with most orders being dispatched the same day. From dispatch, orders sent by Royal Mail Tracked will typically take 2-3 working days to be delivered by the Royal Mail. If ordered and dispatched before 5pm, you'll receive your parcel the next working day on Royal Mail Next Day Delivery. There is no Saturday delivery service and orders made on a Friday will arrive Monday/Tuesday. Items ordered on a Saturday or Sunday will arrive on the following Tuesday/Wednesday.

Generally if an order passes all security checks then your order will be despatched within 24 hours of being placed, with most orders being despatched the same day. From dispatch, orders sent by Royal Mail Tracked will typically take 2-3 working days to be delivered by the Royal Mail. If ordered before 5pm, Royal Mail Special Delivery is guaranteed by Royal Mail to arrive the next working day for 99% of the UK. There is no Saturday delivery service and orders sent on a Friday will arrive on a Monday. If you believe an item is lost in the post, we can't resend it or offer a refund until 15 working days (10 working days for special delivery) after the date of dispatch. This is because Royal Mail will not investigate lost mail until this point. If you believe an item is lost in the post, unfortunately we can't investigate this until 15 working days (10 for special delivery) after the date of dispatch. This is because Royal Mail will not investigate lost mail until this point, and until then it is likely the product will still be delivered. If you have an item which you believe is lost and today's date is more than 15 working days after dispatch (10 for special delivery), please email customerservice@thefragranceshop.co.uk stating your order number and name. Your query will then be investigated with Royal Mail and you will need to fill out a form. No re-delivery or refund will be offered until after the Royal Mail investigation is complete. Back to top