How Pay in 3 works

What is PayPal Pay in 3?

PayPal Pay in 3 is a feature that lets you split your basket into 3 payments, with the first payment due at time of purchase and subsequent payments due every month on the same date.

Will I be able to use PayPal Pay in 3?

We're offering PayPal Pay in 3 to a growing number of our UK customers.

PayPal Pay in 3 is not available for certain merchants and goods. We may also decide not to offer PayPal Pay in 3 as a payment option in certain circumstances, such as where our checks suggest an increased risk of fraud or where data we hold suggests you may not be eligible.

If you choose PayPal Pay in 3 as your payment method when you check out with PayPal, you'll be taken through the application process. You'll get a decision instantly, but not everyone will be approved based on our internal checks.

How long will my PayPal Pay in 3 plan last?

Your plan will last 2 months in total. The first payment will be due at the time of purchase, followed by 2 further payments due each month after that.

What information do I need to apply for PayPal Pay in 3?

• Title
• Phone number
• Address
• Date of birth
• Debit card information

How is my application for PayPal Pay in 3 assessed?

Our decision making process is automated. We assess your financial position using a combination of the information you provided within your application, and information about your usage and history with PayPal to decide whether PayPal Pay in 3 is suitable for you at this time.

Will applying for PayPal Pay in 3 impact my credit file?

If needed, PayPal will run a soft credit check with an external credit reference agency. This leaves no permanent mark on a customer's credit record if they choose not to progress. However, if a customer decides to use Pay in 3, we will report their ongoing performance to credit reference agencies as we believe this promotes responsible lending. So, it's important that you're able to keep up your repayments and that you're comfortable that they're affordable.

Are there any fees associated with PayPal Pay in 3?

There are no fees for choosing to pay with PayPal Pay in 3, however if you are late with a payment, you will be charged a late fee of £12.

How can I pay with PayPal Pay in 3?

Just choose to pay with PayPal when you shop online, log into your PayPal account and, if it is an eligible transaction, you'll see PayPal Pay in 3 as one of the available payment methods. After selecting it, you can apply for a PayPal Pay in 3 plan in a few simple steps, get an instant decision and finish checking out.

What purchase amounts qualify for PayPal Pay in 3?

You can use PayPal Pay in 3 for eligible shopping cart amounts between £45 and £2,000.

Can I use PayPal Pay in 3 if I have PayPal Credit?

Yes, PayPal Pay in 3 is a separate feature from PayPal Credit. Purchases made using PayPal Pay in 3 will be visible in the PayPal Pay in 3 section of your PayPal Wallet.

Where can I see how much I owe?

Just log into your PayPal account, go to PayPal Pay in 3, and click on the specific PayPal Pay in 3 plan you want to see. The amount you still owe will be under "Remaining".

We'll also send you a reminder by email or SMS to let you know when your next payment is coming up.

When will my payments be charged?

Your first payment will be charged at the time you make the purchase. After that, your 2nd and 3rd payments will be charged in the two subsequent months, on the same day of each month. For example, if you make a purchase on 5th May, your 2nd and 3rd payments will be due on 5th June and 5th July.

If a payment is due on a date which doesn't exist in a month, such as the 31st February, then payment will be taken on the last day of that month.

We'll send you a reminder by email or SMS to let you know when your next payment is coming up. You can see your payment schedule or make unscheduled payments at any time by logging into your PayPal account.

Can I pay off the entire PayPal Pay in 3 plan at once?

Yes, just log into your PayPal account, choose the PayPal Pay in 3 plan you want to pay off, and click Make a Payment. Then you can make an unscheduled payment of Next Payment Due or Full Balance.

Can I make extra or unscheduled payments?

Yes, just log into your PayPal account, choose the PayPal Pay in 3 plan you want to pay off, and click Make a Payment. Then, you can make an unscheduled payment of Next Payment Due or Full Balance.

What happens if I can't make my payments?

We believe in responsible lending and will make efforts to support customers who are experiencing financial difficulty. If you know you will be unable to make a payment or are otherwise concerned about your finances, the best thing to do is to contact us to discuss this in advance. Don't wait until your payment is overdue.

If you are late with a payment, you will be charged a late fee of £12.

If a payment does become overdue, our collections team will work with a you to find the best solution.

Where can I get information about my payments?

Just log into your PayPal account, go to PayPal Pay in 3, and click on the specific PayPal Pay in 3 plan. Here you can see the payments you have already made in your Plan Activity. You can also see the amount due in upcoming payments by clicking "See Upcoming Payments".

How long does it take for my latest payment to appear in my PayPal Pay in 3 activity?

Your Plan Activity is always up to date on the PayPal Pay in 3 section of your PayPal account, so any payments you make should appear there immediately.

Why didn't my payment go through?

There are a number of reasons we may not have been able to complete your scheduled payment. For example, if the debit card used to sign up to your Pay in 3 plan has expired or if there were insufficient funds available in your bank account balance.

To avoid any late fees, please make your payment manually by logging into your account, or contact us for further assistance.

Can I pause or suspend my PayPal Pay in 3 payments?

No. Once you agree to the terms of your PayPal Pay in 3 plan and your payments begin, you cannot pause, suspend, or skip your payments. The second and third payments will be taken automatically.

If you have any concerns around not being able to meet your payments, please contact us and we'll do our best to help. If you need further financial help and support, please check the links provided at the bottom of this FAQ page.

How can I update my debit card?

If you want to make future payments with a new card, you can change your payment method by logging into your PayPal account, going to PayPal Pay in 3, and selecting the PayPal Pay in 3 plan you want to change. There, you can click "Change" under "Payment Method" to update your information or choose a new way to pay.

If your debit card will expire before your PayPal Pay in 3 plan ends, you can update your card information by following the same steps (above) or update your information in your PayPal wallet by logging into your PayPal account, clicking "Wallet", choosing the card you want to update and clicking "Update Card".

How can I find out if the debit card in my PayPal account is confirmed?

Log into your PayPal account and go to the Wallet page. Select the appropriate debit card to see the details. In the status line, you'll see whether your debit card is confirmed or not.

I don't want to continue my PayPal Pay in 3 plan. Can I withdraw from my contract?

To withdraw from your PayPal Pay in 3 plan you'll have to return the items you purchased to the merchant in compliance with applicable law or the merchant's refund policy depending on the case. The merchant will send us a notice of the return, and we'll refund the payments you've made up to that point. You have fourteen (14) calendar days to withdraw, starting from the day after you make your purchase with PayPal Pay in 3. You must inform us of your decision to withdraw by contacting us online at www.paypal.com/uk by selecting 'Help' and then 'Contact us'.

I have been declined for PayPal Pay in 3. Why?

Our decisioning process is automated. We assess your financial position using a combination of the information you provided within your application and information about your usage and history with PayPal to decide whether PayPal Pay in 3 is suitable for you at this time.

We may also run a credit check when you apply if we need more information to be able to make a decision. This search will only be visible to you.

If you apply during check out and are declined for PayPal Pay in 3, you can still use PayPal to check out securely with your debit or credit card.

If you want to re-apply, you will be able to do so 35 days after your last application.

Will you check my credit report when I apply for PayPal Pay in 3?

We may run a soft search credit check when you apply if we need more information to be able to make a decision. This will leave a mark on your file that can only be viewed by you and not by others. We will report how you manage your repayments for your PayPal Pay in 3 plan(s) to credit reference agencies, so it's important that you're able to keep up your repayments and that you’re comfortable that they're affordable.

Can the product ever impact my credit score?

Yes. We believe that a person's credit score should be a true reflection of their situation. Lenders rely on this in order to extend credit to people in a sustainable way. As a responsible lender, we will be reporting a customer's performance to credit reference agencies. So, it's important that you’re able to keep up with your repayments and that you're comfortable that they're affordable.

What are the terms and conditions for my PayPal Pay in 3 plan?

You'll see the link to the terms and conditions when you choose to apply for PayPal Pay in 3 at checkout, and you must read them before you submit your application. You will also have the option to download the terms and conditions.

Once your plan starts we will send you an email containing important information about your PayPal Pay in 3 plan, including how to locate your terms and conditions.

Why did I receive an email regarding my PayPal Pay in 3 plan?

After you choose PayPal Pay in 3 and your application is approved, we send you an email providing you with the relevant information on your new PayPal Pay in 3 plan. This includes a link to the terms and conditions that you agreed to. Please also note that you can download your contract for your PayPal Pay in 3 plan directly from your PayPal account, if you go to 'Paypal Pay in 3' and click on the specific PayPal Pay in 3 plan.

Do I still get PayPal Buyer Protection when I choose PayPal Pay in 3?

Yes. As usual, Buyer Protection applies to your eligible purchases made with PayPal Pay in 3. Please see our Buyer Protection terms by clicking here.

Can I have multiple PayPal Pay in 3 plans at the same time?

Yes, you can. As long as you see the option for PayPal Pay in 3 at checkout, you can choose a new PayPal Pay in 3 plan. You'll see all of your PayPal Pay in 3 plans in one place in your PayPal account under PayPal Pay in 3, including plans you completed in the past 12 months.

I have opened a dispute. Do I still need to make repayments?

Yes. You must continue making repayments as they fall due while we investigate your dispute to avoid a late fee being applied.

Where else can I go for financial help and support?

The Money Advice Service provides free and unbiased information and advice about financial services. They can be contacted by phone on 0800 138 7777 and by email at [email protected], or alternatively, via their website: www.moneyadviceservice.org.uk/en.

If you live in Scotland or Northern Ireland, please consider www.moneyadvicescotland.org.uk or www.debtaction-ni.net respectively.

Additionally, the following organisations may be able to help:

AdviceUK: www.adviceuk.org.uk/

Citizens Advice Bureau: www.citizensadvice.org.uk/ (for England and Wales) www.adviceni.net (for Northern Ireland) and www.cas.org.uk (for Scotland)

National Debtline: www.nationaldebtline.org/

StepChange Debt Charity: www.stepchange.org/